Community Liaison (Enhanced Care Management)

Community Liaison needed in the Los Angeles area!

Business Deveolpment:Enhanced Care Management

$75k-$85k plus unlimited bonus potential

Position Summary:

The ideal candidate should be self-motivated, energetic, compassionate, and have a strong background in community support and patient engagement. You will be responsible for developing and maintaining new contacts and/or partnerships in the community. The desired candidate will develop and execute strategic community outreach plans that may include collaborating with marketing. The position is responsible for identifying, operationalizing and measuring the success of our community partnerships related to social determinants of health. This position will be responsible for in-person visits if patients request. All work will occur in partnership with the market and the Enhanced Care Management team. 

• Candidate needs to be able to travel within the LA County area.
• 2-years of healthcare experience required, call center experience highly preferred
• Experience working in a CRM, Salesforce experience, highly preferred
• Ideal candidate will also have some social work experience, although not required.
• Experience working in a medical practice or healthcare setting is preferred.
• Experience & comfort using technologies such as a computer, telephone, and various types of electronic health record (EHR) platforms to document patient interactions and schedule patients for appointments.
• Medical Terminology certification is preferred
• Ability to work independently
• Proficient with Microsoft and Google applications
• Strong communication, speaking, and presentation skills
• Strong motivational skills including conflict/dispute resolution techniques
• Must have access to reliable internet connection

Essential Job Duties/ Responsibilities

• Schedule: Monday-Friday 9am-5pm in Pacific time zone, with the possibility of afternoons, evenings, and/or Saturday mornings
• The Community Liaison will build and maintain collaborative relationships with community resource centers, physician offices and other advocacy groups that impact out target population.
• You will learn and understand the local market and agency differentiators.
• Develop and execute strategic marketing plans.
• Work in the community and or in clinics, hospitals to support members who rely on you as the main case manager helping to gain access to community resources.
• Identifies, develops and builds relationships with community organizations, provider offices, and faith-based organizations; performs activities to enhance presence in the community.
• The Community Liaison develops and implements strategic, and community led approaches to engagement.