Supervising Victim Advocate

Salary : $97,065.28 - $117,979.68 Annually
Location : San Jose Metropolitan Area, CA
Job Type: Full-Time
Job Number: 23-D6I-A
Department: District Attorney
Opening Date: 12/08/2023
Closing Date: 12/22/2023 11:59 PM Pacific
Bargaining Unit: 92
Description
Under general direction, to supervise victim advocacy staff and operations; to organize, implement, and educate on program outreach services; and to administer complex advocacy services to crime victims/witnesses.
Typical Tasks
The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all duties listed.

• Supervises, hires, trains, evaluates, and disciplines subordinate staff; schedules, assigns, and adjusts workloads;

• Coordinates direct and indirect victim assistance services;

• Ensures staff understands assigned responsibilities, authorities, and accountabilities; keeps staff informed of changes in legislation, policy, or procedural requirements;

• Reviews staff's work and assures timely completion; provides guidance in workload management to meet program objectives;

• Interprets and applies laws, regulations, and policies/procedures relevant to the work of the unit and monitors for compliance;

• Resolves staff issues and facilitates staff meetings;

• Prepares regular reports of program activities;

• Establishes and maintains effective working relationships with community organizations, government/private agencies, and the general public;

• Provides presentations to the community and referring organizations about services offered;

• Assists the manager with budget preparation by providing program cost estimates and supporting data;

• Maintains accurate records and files related to the work performed;

• Provides direct services to clients; conducts needs assessments; refers clients to other service providers; supports clients through court proceedings; provides ongoing orientation regarding the criminal justice system and documents client contact;

• Keeps the manager apprised of activities, current and anticipated problems, and makes recommendations for policy and program development;

• Participates as a member of relevant commissions, task forces, support groups, and consortia associated with victim issues;

• Attends trainings, conferences, hearings, workshops, and meetings;

• May be required to assist with the response to a mass victimization event;

• May be assigned as a Disaster Service Worker (DSW), as required*;

• Performs other related duties, as required.

Employment Standards
Sufficient education, training, and experience to demonstrate the ability to perform the above tasks, plus the possession and direct application of the following knowledge and abilities:
Training and Experience Note: The required knowledge and abilities are attained through training and experience equivalent to a Bachelor's Degree. Relevant analytical, administrative, lead, supervisory, and/or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;
and
One (1) year of full-time experience equivalent in scope and function to the Senior Victim Advocate in the County of Santa Clara;
OR
Four (4) years of full-time experience equivalent in scope and function to the Victim Advocate in the County of Santa Clara;
and
One (1) year of full-time lead or supervisory experience.
Special Requirements:

• Must successfully complete the required in-house and entry-level victim/witness advocacy training provided through the State of California, Office of Emergency Services (CalOES) within one (1) year of appointment. If the CalOES training is not available within the first year of employment, the employee must successfully complete the first training available or vacate the position.

• Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization.

• *As a condition of employment, pursuant to California Government Code Sections 3100-3109 and Local Ordinance, all County of Santa Clara employees are designated Disaster Service Workers (DSWs), including extra help. A DSW is required to complete all assigned DSW-related training, and in the event of an emergency, return to work as ordered.

Knowledge of:

• Principles of supervision, training, and evaluation;

• Relevant statutes, regulations, government codes, and penal codes related to victim advocacy;

• Criminal justice system, victims' rights, and relevant community resources;

• Methods of crisis intervention techniques/trauma informed care, counseling, and interacting effectively with people in need and/or under great emotional stress, including victims of crimes;

• Victims' rights and crisis intervention techniques and principles;

• Mandated reporting laws and confidentiality laws;

• Violent crime penal code and potential sentence structure;

• General principles and applications of modern information systems;

• Recordkeeping, case management, and report writing techniques;

• English usage, style, grammar, punctuation, and spelling;

• Common computer systems and applications.

Ability to:

• Effectively supervise, discipline, train, and motivate staff;

• Plan, develop, organize, and evaluate staff activities;

• Establish standards and review, assign, and monitor work;

• Design and implement training programs;

• Establish and maintain effective working relationships with those contacted in the course of work, at all levels, including colleagues, the public, and representatives of other agencies;

• Develop and maintain the confidence and cooperation of traumatized individuals from diverse circumstances and ethnic backgrounds;

• Interview crime victims/witnesses, which may involve graphic accounts of brutal crimes; assess their needs and refer clients to appropriate community agencies;

• Maintain professional ethics and personal boundaries;

• Adhere to strict confidentiality guidelines, laws, and regulations;

• Review and evaluate data, weighing alternatives and determining the appropriate course of action;

• Research, develop, and use community resources;

• Communicate effectively, both orally and in writing, with people of diverse backgrounds and cultures;

• Prepare and maintain clear, concise, and accurate correspondence, reports, records, and other written materials;

• Work independently under stressful conditions and maintain good judgment to resolve conflicts;

• Maintain statistical data, records, and prepare reports.

Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.
Click here to access all Memoranda of Understanding and most recent Summary of Changes.
01
Completion of the following supplemental questions is REQUIRED and is an integral part of the recruitment evaluation process. Initially, it will be used to determine if an application Passes or Fails at the review stage. For those applications passing employment standards, this information could be critical in subsequent assessments. Answers should be as complete as possible, a response of "see resume" or "see application" will deem an application incomplete and the application will be rejected.
When prompted to describe your experience, please include a detailed description in the following format for EACH employer referenced:
a) Employer name
b) Job title
c) Description of work performed, pertaining to the question asked.
Do you understand the requirement to provide complete answers?

• Yes
• No

02
What is the highest level of education you have completed?

• High School or GED equivalent
• College (1 to 29 semester units / 1 to 44 quarter units)
• College (30 to 59 semester units / 45 to 89 quarter units)
• College (60 to 89 semester units / 90 to 134 quarter units)
• College (90 to 119 semester units / 135 to 179 quarter units)
• College (120 or more semester units / 180 or more quarter units)
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctoral Degree
• None of the above

03
How many years of experience do you possess performing analytical, administrative, lead, supervisory, or management duties, which include interpreting rules and regulations, gathering data and formulating recommendations, and report writing?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five years or more

04
Describe your experience performing analytical, administrative, lead, supervisory or management duties, which includes interpreting rules and regulations, gathering data, formulating recommendations, and report writing. If none, type N/A.
Include a detailed description of your work experience in the following format:
a) Employer name(s)
b) Job title(s)
c) Start/end dates of employment
d) Total hours worked per week
e) Description of task(s) performed
05
How many year(s) of experience do you have equivalent in scope and function to a Senior Victim Advocate position in the County of Santa Clara?Click here to read the

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four years or more

06
Describe your work experience equivalent in scope and function to a Senior Victim Advocate position in the County of Santa Clara. In your response, include employer name(s), job title(s), dates of employment, hours worked per week, and duties assigned. If no experience, type "N/A".
07
How many years of experience do you have equivalent in scope and function to a Victim Advocate in the County of Santa Clara?Click here to read the

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five years or more

08
Describe your work experience equivalent in scope and function to a Victim Advocate in the County of Santa Clara. In your response, include employer name(s), job title(s), dates of employment, hours worked per week, and duties assigned. If no experience, type "N/A".
09
Have you completed the 40-hour entry level victim/witness advocacy training through the California Office of Emergency Services (CalOES)? If "yes", you must attach your certificate or written verification letter from your employer to your application.

• Yes
• No

10
How many years of experience do you have in submitting and representing applications filed with the California Victim Compensation Program (CalVCP)?

• No experience
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four years or more

11
Describe your experience completing applications filed with the California Victim Compensation Program (CalVCP). In your response, include your employer's name(s), job title(s), dates of employment, hours worked per week, and duties assigned. If no experience, type "N/A".
12
I understand that I must successfully pass a full background investigation prior to appointment.

• Yes
• No

13
How did you find out about this job?

• Contacted by County Recruiter
• Contacted by a Recruitment Firm
• County Employee Referral
• County of Santa Clara Career Website
• County of Santa Clara Job Interests Email Notification
• Facebook
• Instagram
• LinkedIn
• Indeed
• Virtual Job Fair
• In Person Job Fair
• In-Person Networking Professional Event
• Virtual Networking Event
• Community Event
• Glassdoor
• Governmentjobs.com
• Professional Association
• Search Engine (Google, Bing, online search, etc.)
• Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website
• Handshake
• Student Career Center
• County Text Message
• Other (Specify in the next question)

14
If you selected an event/fair or other in the question above, please specify. If not, type N/A.
15
How many years of lead or supervisory experience do you possess?

• None
• Less than one year
• One to less than two years
• Two to less than three years
• Three to less than four years
• Four to less than five years
• Five to less than six years
• Six to less than seven years
• Seven to less than eight years
• Eight to less than nine years
• Nine or more years

Required Question