Studio General Manager

About us

We are a medium business in BEAUTY and WELLNESS. We are customer-centric, fast-paced, and fun. Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 3M+ services. We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!

Our work environment includes:

• Growth opportunities
• Safe work environment
• Lively atmosphere

The Studio Manager is responsible for the team development, financial performance, operational excellence of multiple studios within an assigned area. The Senior Studio Manager serves as a market lead influencing performance, offering development, and ensuring brand standards.

What You’ll Accomplish: Team & Development, Client, Delivers Results/Operational Excellence

Studio Leadership

· Leads by example and inspires a team first culture

· Ensures team retention at all levels

· Ensures accountability of clean standards in all studios

· Supports studio teams in delivering on client experience and handling conflict resolution

· Accountable for operational excellence and execution of company initiatives

· Coaches and develops a team of studio support and service providers

Client Journey

· Delivers a first in class service experience

· Cultivates loyal ‘fan’ and ‘superfan’ client base and builds community

· Is a brand advocate and accountable to share the brand story

· Educates clients on service and retail offerings, and upgrades

Driving Studio Revenue & KPIs

· Develops business plans to achieve key business drivers for assigned studios

· Drives gross margin by managing studio utilization and optimization

· Manages all facets of the business

· Identifies opportunities to maximize staffing levels across studios

· Drives revenue based on achieving studio budgets

· Actively sources opportunities for in-studio events and buy-outs

Training and Development / employee journey

· Responsible for the onboarding and training of new team members in the market

· Provides ongoing training and development for studio teams

· Identifies top talent and creates career progression plans

· Develops a bench of talent for succession planning

Who You Are:

· 3+ years of leadership experience

· Effective P&L management ensuring profitability

· Proven track record in operational excellence, revenue driving and profitability

· Excellent, clear communication, verbal, and written skills

· Exceptional interpersonal, planning and organizing, and leadership skills

· Highly motivated, results-oriented, and a self-starter

· Ability to influence, motivate, and communicate cross functionally

· Exceptional analytical and strategic planning skills with a strong attention to detail

· Effective organizational, time management and delegation skills

· Problem solver, able to manage operational issues with resilience

· Possess an overwhelming desire to exceed expectations

MiniLuxe Benefits – What's in it for you?

· Competitive salary

· Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)

· Retirement savings account aka 401k

· Free Services & Retail Discounts

· Flexible Schedules

· Continued learning opportunities

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Leadership: 3 years (Preferred)
• Retail: 3 years (Preferred)

Work Location: In person