General Manager- Boutique Fitness Studio

DESCRIPTION

Job Title: General Manager

Reports to: Studio Owner

COMPANY OVERVIEW: YogaSix believes everyone deserves the mind-body experience of yoga. We offer six core class types designed to accommodate students of all levels in a way that is empowering, energizing, and fun. Our mission is to spread the power of yoga by making it more accessible, approachable, and inclusive. YogaSix Glenwood South opened in downtown Raleigh in September 2022, and is proudly locally and female owned and operated.

POSITION: The General Manager is responsible for overseeing the designated studio to ensure the studio is well-maintained and that customer service standards are upheld to YogaSix standards. They will oversee all aspects of studio functionality including Sales and Operations as well as the direct supervision of Wellness Advisors and Instructors. They must have strong sales and customer service skills, knowledge of PC/Mac computers, ability to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service.

JOB REQUIREMENTS:

• 2+ years of membership sales or fitness sales experience
• At least 1 year of people management experience
• Proven experience generating and following up on leads all the way to conversion
• Ability to manage and drive all revenue streams: memberships, retail, workshops/events
• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Strong customer service skills
• Ability to excel in a fast changing, diverse environment
• Ability to recognize areas of improvement and make changes using good judgement
• Solid writing and grammatical skills
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and ability to handle confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Ability to stay calm at all times and act respectfully and professionally
• Proficient with computers and studio software

DUTIES

• Lead generation, membership sales, and member retention
• Manage and grow all revenue streams including memberships, retail and workshops/events
• Manage studio budget, spending, and reporting
• Create and execute ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
• Schedule/participate in grassroots marketing partnerships on a weekly basis to drive new guest traffic
• Work with studio owner and Lead Teacher to optimize class schedule on an ongoing basis
• Recruit, hire, train, supervise, coach, mentor all studio staff
• Recruit, hire, onboard, coordinate training, and terminate Teachers (with support of lead teacher)
• Manage maintenance issues, inventory and cleaning
• Participate in studio, regional and company-wide meetings and trainings as needed
• Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
• Social media management

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Employee must be able to work hours that may exceed 8 hours per day and/or 40 hours per week including nights and weekends, especially during peak activity periods.
• May be required to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, kneel, and drive a car. This job requires the person to climb up and down flights of stairs as elevators are not present at all locations. May be asked to occasionally lift up to 30 pounds.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus
• Must be able to effectively hear in person and via telephone

COMPENSATION & BENEFITS:

• This position offers a competitive base salary based on experience & performance
• Quarterly commission
• Opportunity to bonus, based on performance

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Employee discount

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Membership Sales: 2 years (Required)
• People Management: 1 year (Required)

Ability to Relocate:

• Raleigh, NC 27603: Relocate before starting work (Required)

Work Location: Hybrid remote in Raleigh, NC 27603