Student Worker - Trio Sss Student Advocate

Description
Duties

1. Providing exceptional customer service to our students, staff, and other visitors
   1. serve as a welcoming, positive presence and treat all students with courtesy and respect
   2. Greet walk in students and visitor and take accurate messages for professional staff
   3. Help students navigate the TRIO Study Center resources. Assist with general questions
2. Provide daily administrative assistance to TRIO Manager and Academic Advisor/Counselor
   1. Help collect TRIO feed back surveys pertaining to off-campus trips, overall office services
   2. Print and/or scan event worksheet and workshop activity material
   3. Create program events and activities content to be posted on the TRIO Facebook page
3. Provide student peer to peer engagement
   1. Partake in the recruitment of new participants during classroom Outreach presentations and informational fairs
   2. Be available and present to welcome and help onboard new HCC students at fall, spring, and summer new student group orientations. Assisting with putting together Orientation information packets
   3. Assisting students with navigating the HCC website, Self-Service, and general college questions

Special Skills needed
Previous customer service experience and phone experience; strong typing and computer skills, particularly with Microsoft Word and Excel as well as database applications; exceptional writing and verbal communication skills; ability to lift up to 20lbs
This position requires a minimum of 15 hours per week with the ability to work up to 20 hours per week. Daytime hours only. Students are expected to maintain a consistent schedule throughout the semester.
Requirements
MUST BE A CURRENT HCC STUDENT FOR THE FALL 2023 SEMESTER.
MUST BE ENROLLED IN AT LEAST 6 CREDITS.
UNLESS FIRST-SEMESTER STUDENT, MUST HAVE ATTAINED A 2.0 SEMESTER GPA DURING THE LAST SEMESTER ATTENDED.