Student Services Technician I (Empowerment Programs) Multiple Positions Available

Description

Two weeks prior to the deadline to submit applications, the diversity of current applicants will be assessed. Upon review, if the pool does not include sufficient diversity at that time, the application window may be extended.
The Santa Clarita Community College District/College of the Canyons is seeking two (2), full time (40 hours per week) Student Services Technician I (Empowerment Programs) positions in the Student Services Division on the Valencia Campus and one (1), part-time (72.5%) (29 hours per week) position Student Services Technician I (Empowerment Programs) in the Student Services Division on the Canyon Country Campus.
OVERALL RESPONSIBIILITY:
Under the direction of the Director of EOPS/CARE, CalWORKs and Inspire Scholars/NextUp, the Student Services Technician I (Empowerment Programs) perform a variety of specialized duties in providing support to EOPS/CARE, CalWORKs, and Inspire Scholars/NextUp students; performs other related duties as may be assigned.
The Student Services Technician I perform student reception and general advisement, specialized clerical and office support functions. Duties include but are not limited to: student communication, developing correspondence, record keeping, monitoring student applications, maintaining student records, problem solving, and performing specific related student service projects. Performs other duties as assigned.
Salary Placement:
Student Services Technician I (40 hours per week)

Salary placement will be on Range 22 of Classified Represented Salary Schedule B.
Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($5,022.00 / $5,301.00 / $5,606.00 per month) of this 20-step salary range.
Student Services Technician I (72.5%) (CCC) (29 hours per week)

Salary placement will be on Range 22 of Classified Represented Salary Schedule B. Initial salary step placement for new employees is customarily at step 1, 2, or 3 ($3,640.95 / $3,843.23 / $4064.35 per month as prorated) for the part time (72.5%) position of this 20-step salary range.

Probationary period for new Classified employees is six months. Work year is 12 calendar months. The normal workweek for these positions is 40 hours for the full-time positions and 29 hours for the part time position. Paid holiday, discretionary, and sick time are provided. Ten vacation days accrue during the first year of employment. For the part-time position, this will be pro-rated based on hours worked. A regular work schedule will be assigned, with the ability to occasionally work a flexible schedule as needed with supervisor approval.

Example of Duties

Essential Duties:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

Provides customer service to students and serves as a clerical support and receptionist for department answering phones/emails and directing inquiries. Picks-up and distributes incoming and outgoing mail, and reviews incoming office correspondence.

Serves as the technical expert of one of the Empowerment Programs (EOPS/CARE, CalWORKs, or Inspire Scholars/NextUp) for students, staff, and the community. Maintains knowledge in technical facets of activities and services for assigned program. Learns, understands, interprets, and applies federal, state, and/or District regulations, laws, legal mandates, policies, rules, and guidelines to a variety of operational procedures, and eligibility requirements relevant to the assigned EOPS/CARE, CalWORKs, and Inspire Scholars/NextUp component.

Processes, verifies, and completes appropriate EOPS/CARE, CalWORKs, or Inspire Scholars/NextUp documents; assesses student needs, troubleshoots, and provides direction to students for necessary forms and applications; verifies enrollment information; assists with interviewing and advising students concerning program eligibility; interprets requirement procedures; screens students for readiness to meet with the Director or other department staff.

Maintains efficient office functions such as ordering office and student subsidy card supplies, preparing and processing purchase requisitions, and related fiscal forms. Assists with arrangements for conferences, travel and accommodations, travel advances and requests for reimbursements.

Tracks budget expenditures for assigned Empowerment Program component and provides feedback to Director regarding balances, need for transfers, and expenditure deadlines and makes recommendations for expense of funds to support assigned Student Services component.

Assists with outreach activities for assigned Empowerment Program component. Assists Director and/or other departmental staff with advertisement and promotion of EOPS/CARE, CalWORKs, and Inspire Scholars/NextUp programs through outreach to the community and high schools, planning and implementation of services and activities on campus. Assists in the coordination of departmental functions, workshops and special events including, but are not limited, to making room reservations, working with vendors, requesting facilities set up, ordering invitations and food.

Participates in staff meetings, attends specialized training when necessary and engages in professional development opportunities. Assists with updates to the Student Services’ webpages, social media platforms, Canvas shell and other outreach communications/student information for assigned EOPS/CARE, CalWORKs, or Inspire Scholars/NextUp component; develops and modifies program flyers, bulletins, and newsletters.

Creates and maintains confidential student files and program records for audit and program review adhering to legal guidelines. Uses appropriate District software and other related data sources to create and update student databases, requests for information, student contact information, and program requirements. In addition, uses computer applications to query the College’s student information systems for data related to EOPS/CARE, CalWORKs, and Inspire Scholars/NextUp programs.

Prepares and transmits correspondence for students and responds to requests from other educational institutions and local/state agencies involving the verification of records for students participating in programs, including processing information that may be of a privileged or sensitive nature.

Collaborates with other Student Services departments such as Basic Needs Center (BaNC), Academic Accommodations Center, Student Business Office, Financial Aid, Admissions & Records, and Counseling. Maintains communication with MIS, Information Technology and other offices as needed.

Composes, independently or in accordance with general instructions, a variety of correspondence and/or reports or meeting minutes for internal and external users including but not limited to department policies and procedure manuals; maintains a variety of logs, files and records; reviews and proofs for accuracy, completeness and conformance to applicable rules and regulations; controls the release of sensitive information to authorized personnel.

Assists Director with recruiting and interviewing potential short-term and college assistant staff. May assist with the coordination, training, and work direction for college assistants and short-term employees assigned to the department.

Cross-trains to serve as an information resource person to students, faculty, staff, and the community regarding EOPS/CARE, CalWORKs, and Inspire Scholars/NextUp programs policies, procedures, and practices to the extent of authority and training.

Maintains calendars, schedules appointments, and arranges meetings for EOPS/CARE, CalWORKs, and Inspire Scholars/NextUp director. Schedules and reminds students of counseling appointments.

Assists with planning, scheduling, and organization of Advisory Meetings and department workshops and services.

In collaboration with the Director, and other department staff, provides input in the development and update of program reviews, and related policies and procedures.

Serves as a liaison to appropriate local, county, regional or state schools, offices or community-based organizations in order to connect students to resources, process forms, advocate for students or otherwise provide services to students.

Helps support students on how to connect with eligible benefits, guides them through the process, and follows-up to ensure that students are enrolled in services/programs.

Performs other related duties as assigned, helps facilitate and ensure students have access to any additional support services on campus and/or the community.

Qualifications and Minimum Requirements

Experience:
Two (2) years full-time equivalent experience working in a community college, university, K-12 school, or government-regulated agency involving customer service or general clerical duties to assist the public, OR four (4) years full-time equivalent experience in another organization involving customer service or general clerical duties to assist the public. Must be proficient in MS Office Suite software applications (Word, Excel, Access, PowerPoint, FrontPage, Publisher and Outlook).
Education:
Education equivalent to an Associate’s degree (60 semester units) from an accredited college or university is required. Two (2) years of direct experience in addition to that identified above may be substituted for each year (30 semester units) of college.
Desired Qualifications:

Previous experience with one or more: EOPS/CARE, CalWORKs/GAIN, and Current/Former Foster Youth, Unhoused students, and/or historically excluded students or similar population.

Associate’s degree.

Previous experience working with an administrative computer information management system.

Demonstrated Abilities:

Position requires ability to:

Assure compliance with district, state, and federal regulations, legal mandates, policies, rules, and guidelines regarding EOPS/CARE, CalWORKs, and INSPIRE Scholars/ NextUp functions, including Title IV, California Education Code, and FERPA law.

Work primarily at Canyon Country Campus, and as needed, the Valencia campus.

Apply knowledge of modern office practices and equipment including automated word processing, record management and filing systems, and telephone techniques.

Demonstrate excellent student-centered service skills and ability to multi-task in a high stress, team-oriented environment.

Assume responsibility and perform repetitive work, or continuously perform the same work with accuracy and efficiency.

Provide appropriate information to the students, faculty, staff, and the public in a friendly and professional manner.

Maintain confidentiality when dealing with sensitive and privileged material and information regarding students with disabilities.

Take responsibility and use professional judgment based on established guidelines and procedures.

Communicate effectively orally and in writing, understand and carry out oral and written directions.

Establish and maintain cooperative working relationships with faculty, staff, trainees, and others connected in the performance of duties.

Adapt to changing student and procedural requirements.

Show willingness to participate in cross-training activities; ability to learn quickly and retain new information.

Demonstrate clear evidence of sensitivity to and understanding of the diverse academic, historically excluded, socioeconomic, cultural, disability, and ethnic backgrounds of community college students, staff, and community.

Further Details

PHYSICAL CHARACTERISTICS:

Position is a stationary position and requires use of a computer for extended periods of time plus frequent periods of movement from one area to another, which may include traversing to different floors of a building; operating a computer and related equipment; communicating and providing information to others; working with various materials and objects; frequently exert 10 to 20 pounds of force to move objects; may be exposed to occasional contact with dissatisfied individuals; and travel from site-to-site. In the event of an emergency, employees will be relied upon to serve as emergency workers.
District Classified Full-Time Employee Benefits:

Full-time employees are provided with a diversified program that includes medical, dental and vision insurance including dependent coverage, disability, and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive is available to eligible Classified Represented and Confidential employees.
RETIREMENT: Classified employees contribute to the Public Employees' Retirement System (PERS), a defined benefit retirement plan through the State of California.
District Classified Part-Time Employee Benefits:
Part-time Classified employees working 20 to 30 hours per week are provided with a diversified program that includes medical, dental and vision insurance for employee only, disability and life insurance as well as Section 125 options. These benefits commence on the first of the month following date of hire. Professional development opportunities are provided to all employees. Educational incentive program is available to Classified Represented and Confidential employees.
RETIREMENT: Classified employees contribute to the Public Employees’ Retirement System (PERS), a defined benefit retirement plan through the State of California.
Conditions of Employment:
Successful completion of background fingerprint clearance, pre-employment physical examination (disabilities not related to the physical job will not affect the application process) and TB screening.
Proof of eligibility to work in the United States and signing of loyalty oath per government codes 3100-3109.
Meeting applicable eligibility requirements under CalPERS or CalSTRS if you are a current or former member.
Board of Trustees approval.
Official, sealed transcripts are required upon offer of employment.
APPLICATION AND SELECTION PROCESS:
Applicants are encouraged to complete their applications online. Please visit our website at http://www.canyons.edu/administration/humanresources. If you require assistance, please call the Human Resources office at (661)362-3427 or for the hearing-impaired TTY/TDD Line at (661)362-5178. Applicants may check the status of their application online and may expect to be notified within approximately 4 to 5 weeks following the Review Date as to the status of their application.
All application materials must be uploaded online or received in the Human Resources office by the end of the day on the Review Date in order to assure consideration for this position. Postmark is not acceptable for this purpose. Separate application materials must be submitted for each position applied for. Materials submitted become property of the District and will not be returned, copied, or considered for other openings. The Human Resources office is located in the University Center, Suite #360, 26455 Rockwell Canyon Road, Santa Clarita, CA 91355.

Your application is not complete until the following required materials have been uploaded online or received by the Human Resources office:

• Online District CLASSIFIED Application.
• Detailed resume, which includes month/year dates of employment and descriptions of responsibilities at each employer.
• Letter of interest (cover letter). In your letter, please address your qualifications and experience as they pertain to the job duties and the abilities section of this announcement.
• Copies of complete and legible college transcripts clearly indicating all college units earned and any degree awarded. You can submit unofficial copies of transcripts for application purposes. Copies of diplomas are not acceptable in lieu of college transcripts. Official, sealed transcripts are required upon offer of employment. Please see our website for the requirements for evaluation of transcripts from foreign colleges or universities.
• Confidential Recruitment Source Information (voluntary survey). This is voluntary and is a part of the online applicant profile, separate from the application.
• Supplemental Questionnaire. Please answer the following questions as part of your application packet.
• Letters of reference are optional.

1. Do you possess education equivalent to an Associate’s degree or higher from an accredited college or university? (yes/no) If yes, please provide a legible copy of your college/university transcript in your application packet. Copies of diplomas are not acceptable in lieu of college transcripts. If not, and you are using additional years of work experience in lieu of the equivalent of an Associate’s degree, please clearly indicate how you meet the minimum educational requirement through this additional work experience.
2. Are you applying for the full-time Student Services Technician I (Empowerment Programs)? (yes/no) You can apply to both.
3. Are you applying for the part-timeStudent Services Technician I (Empowerment Programs)? (yes/no) You can apply to both.
4. Since we have three openings, would you be available for and interested in, the part-time position (29 hrs./week) on the Canyon Country Campus if the full-time positions (40hrs./week) on the Valencia Campus are offered to someone else? (Yes/No)
5. Briefly describe your experience with purchasing processes, use of electronic purchasing software (such as Datatel, Colleague, Banner), purchase orders, and other accounting related documents.
6. Please describe your experience working with students, focusing on your philosophy of customer service and the importance of helping students reach their goals.
7. Please describe your experience working with a diverse student population (i.e., EOPS, CARE, CalWORKs, Inspire Scholars/NextUp, and/or historically excluded students who are of similar populations) and your ability to demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college students.
8. College of the Canyons features a diverse population of students, and our district is committed to supporting and promoting diversity, equity, inclusion, accessibility, and anti-racism. How have you demonstrated a commitment to diversity, equity, inclusion, and antiracism in your professional career and how has this supported student success and completion?
9. Why do you want to work in the position of Student Services Technician I (Empowerment Programs) at College of the Canyons?

• Letters of reference are optional.

Please note:

• Skills evaluation of candidates for interview may be required.
• Travel and relocation expenses are the responsibility of the applicant.
• Hiring committees review all complete, qualified application packets. Possession of the minimum qualifications does not guarantee an interview.
• “Experience” generally refers to relevant paid experience. In some instances, unpaid experience may be counted as experience towards meeting the minimum qualifications or requirements for the position only if it entailed responsibilities substantially similar to those of relevant paid positions in the field. It is the applicant’s responsibility to provide sufficient information and details to the Human Resources office at the time of submission of their application packet. Details should include the organization, contact name, contact information, start and end dates, hours per week, and a list of relevant unpaid/volunteer duties or responsibilities performed. Not all unpaid experience may qualify. Upon offer of employment, an applicant will be required to obtain written verification(s) of any relevant unpaid/volunteer experience.
• Current COC employees who are applying for this position: Please be aware that materials from your personnel file are not included as part of the application file; therefore, please provide the same requested application materials as any other applicant.
• Please be aware that, should you be considered as a finalist for this position, reference checks will include current supervisor(s).
• Applicants are encouraged to apply online. If you need assistance with the application process, contact:

Human Resources Office(661) 362-3427TTY/TDD (661) 362-5178 or visit our website atwww.canyons.edu/administration/humanresources
It is the applicant’s responsibility to ensure that all application materials are fully and correctly submitted. All materials submitted are for this position only and become the property of the District. Materials will not be returned, copied, or considered for other openings. Resumes may not be submitted in lieu of the official application form.

The College is expecting to conduct initial interviews between the weeks of April 29, 2024 and May 6, 2024 and conduct final interviews between the weeks of May 6, 2024 and May 13, 2024. This is an estimated timeline, and is subject to change.
Interviews may be conducted in-person or remotely via Zoom.
This is an on-campus position working full time, 40 hours per week on the Valencia campus or working part-time, 29 hours per week on the Canyon Country Campus.

Please note: This recruitment may be used for future vacancies, including positions on either the Valencia or the Canyon Country Campus.
Positions are offered contingent on funding. We reserve the right to withdraw, extend the filing date, reopen, or delay filling this position. Recruitment may continue until the position is filled. This recruitment may be used for future vacancies.