Student Services Specialist/Eops

Classification Information

Position Information

Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students' educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 60,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California's premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education.
The ideal candidate will share Cypress College's commitment to diversity, equity, and inclusion. The Cypress College student body is incredibly diverse, with over 46% Latinx, 24% Asian/Pacific Islander, 16% Caucasian, 4% African American, and 0.18% American Indian/Alaskan Native. Students from over 30 countries join our International Student program every year. The College believes in creating an inclusive and multicultural learning experience where faculty and staff from diverse backgrounds can contribute to the development of our students.

Cypress College is ranked 3rd in the nation (among community colleges between 5,000 and 15,000 students) for the quality of faculty/teaching and 1st in California (out of 114) in the 2018 and 2020 Best Community Colleges report by Niche.com. Cypress College epitomizes an environment of academic excellence, underscored by our 53% completion rate, a full 7% higher than the state average. Whether it is vocational studies such as our T- TEN program, a collaboration with Toyota Motor Corporation which is ranked #1 in the nation, or academic programs, such as English and ESL, where the success rate of our students is 15% higher than statewide averages, Cypress College sets the benchmark for excellence. Cypress College is designated as a Hispanic Serving Institution ( HSI) and was awarded a DHSI Title V grant in 2019, as well as named an Equity Champion for our support for Latinx transfer in 2021 and 2022. The college is also eligible for designation as an Asian American, Native American Pacific Islander Serving Institution ( AANAPISI). Cypress College is proud of its many programs that serve our diverse student body, such as the Legacy and Puente programs. The College provides many avenues of support for our faculty and staff through networks that include the Latino, Asian/Pacific Islander, Black, and LGBTQ Faculty Staff Associations.

College employees are guided by the five core values of Excellence, Integrity, Collegiality and Inclusiveness, centered in Equity. We are a Guided Pathways institution, and our comprehensive Student Services programs support and enhance strategic goals related to access, retention and persistence initiatives on campus. In partnership with instructional faculty, our Student Services staff and faculty strive to implement innovative strategies to ensure all students succeed and experience a culturally relevant environment on campus.

Cypress College is an equity-minded institution, committed to ensuring all students are supported on their academic journey. We invite you to be a part of this celebrated and diverse community of learners where we put students first. More information can be found at www.cypresscollege.edu .
This position will serve students in the NextUp/Guardian Scholars programs. The Cypress College NextUp/Guardian Scholars Programs are available for all current and former foster youth attending the college to ensure their academic, career, and personal success. For more information, please visit the program webpage here. 

This position is responsible for performing a variety of complex technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS, adult education, disabled Student Services, student placement, and counseling services.
POSITION IS GRANT FUNDED

Examples of essential functions are interpreted as being descriptive and not restrictive in nature.

Plans and coordinates program activities; participates as directed in the formulation, development and implementation of appropriate policies and procedures for the assigned specialized student service; communicates with instructors, administrators, other District staff and outside agencies to coordinate and implement programs, resolve conflicts and exchange information.
Conducts informational workshops regarding programs and services; participates in outreach activities to promote educational opportunities and services available; works with social services agencies to promote awareness of assigned student service.
Oversees and coordinates the processing of a variety of documents related to the assigned specialized student service; assists students with application process for programs, services, and university transfers; assures the availability of specialized equipment or services for special needs students.
Provides technical information and expertise to students, instructors and others in an assigned area of Student Services; serves as peer counsel to students; works with students, instructors, administrators and staff to understand students' academic needs and progress.
Maintains various records and files related to assigned area; inputs and downloads data from computer database; gathers, compiles and analyzes pertinent data and statistics; prepares and maintains a variety of narrative and statistical records and reports related to program activities and effectiveness.
Prepares and maintains program ledgers and reconciles budgets; monitors and records program administration, personnel, supply and equipment expenditures; prepares deposits and arranges for transport to bank.
Trains and provides work direction and guidance to others as directed.
Maintains current knowledge of legal requirements, procedures and policies used in providing Student Services.
Learns and applies emerging technologies as necessary to perform duties in an efficient, organized, and timely manner.
Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity, equity and inclusion trainings and events.
Performs related duties as assigned.

The Student Services Specialist maintains frequent contact with co-workers, counselors, faculty, students, various departments and outside agencies.

Knowledge of District organization, operations, policies and objectives
Knowledge of applicable sections of State Education Code and other applicable laws
Knowledge of organization, policies, and rules of assigned department or program
Knowledge of modern office practices, procedures and equipment
Knowledge of local, State and Federal laws applicable to assigned programs
Knowledge of specialized equipment used to communicate with blind and hearing-impaired individuals
Knowledge of District rules and regulations governing participation in financial aid and other government sponsored programs as assigned
Knowledge of the basic principles of bookkeeping
Knowledge of record keeping techniques
Ability to operate a variety of office equipment such as calculator, computer, copier, etc.
Ability to prepare budgets and financial reports
Ability to compile, organize, and analyze statistical data
Ability to work confidentially with discretion
Ability to plan, organize and prioritize work
Ability to meet schedules and time lines
Ability to work independently with little direction
Ability to understand and follow oral and written directions
Ability to communicate effectively, both orally and in writing
Ability to understand scope of authority in making independent decisions
Ability to review situations accurately and determine appropriate action according to established guidelines
Ability to establish and maintain effective working relationships with others

This position requires a valid driver's license. Incumbent may be required to travel off site for business reasons. All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Driver's License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Administrative Procedure 7400, Section 4.0) If selected as a finalist and/or given an offer of employment for this position, you will be required to provide your valid Driver's License information. Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Coursework must be verifiable on a legible transcript. If selected as a finalist and/or given an offer of employment for this position, you will be required to provide a transcript (may be unofficial). Human Resources will contact the finalist to obtain this required documentation at that phase of the recruitment.

Two (2) years of college-level course work

Minimum two (2) years increasingly responsible training or experience in Student Services

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Experience working with underrepresented students and/or social services and foster youth agencies.
Demonstrated experience assisting students in the matriculation process in a higher education setting.
Demonstrated experience in student case management and resource development.
Associate's degree or higher.
The ability to address the needs of a diverse population.
Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.

College or District office environment; may require standing for long periods while assisting students. May be subject to sitting for long periods at a time (up to 2-3 hours). Repetitive use of upper extremities including hand coordination activities.

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