Student Services Coordinator

The Farmworker Institute of Education and Leadership Development (FIELD), is a 501(c)3 nonprofit organization. FIELD was founded in 1978 by Farmworker Leader Cesar E. Chavez and is dedicated to strengthening America's agricultural and rural communities through our Core Values of Opportunity, Excellence, Integrity, Innovation and Si Se Puede. FIELD carries out its mission through a continuum of educational and workforce development programs that assist underserved communities in achieving empowerment, self-sufficiency, and a better quality of life. FIELD has realigned our training and education to promote career pathways for adult learners. This includes work experience opportunities in Environmental Conservation, Energy, Education, Entrepreneurship and Civic Action.
FIELD's Purpose is to "To Empower the Underserved to be Self-Sufficient."
SUMMARY
Under indirect supervision the Student Services Coordinator serves as on-site and remote liaison and facilitator between the program activities and students. Maintains detailed records of students enrolled into the programs. Collaborates with the community in the achievement of program goals and funding objectives. Additionally, must possess the ability to work in a team-oriented environment.
ESSENTIAL DUTIES and RESPONSIBILITIES include, but not limited to the following. Other related duties and responsibilities may be assigned.
• Assist in the recruitment and orientation activities for programs.
• Ensure that the CASAS appraisals, pre-test, and post-test materials are prepared and administered in a timely manner.
• Communicate regularly with the Administrative Offices and ensure all CASAS paperwork is delivered within the specified due date.
• Provides on-site and remote support for students.
• Provide stellar customer service by greeting visitors and answering all incoming telephone calls.
• Assist students with basic technical issues.
• Represent and market the various programs to the target community/region.
• Serve as a resource to the community by informing of program related activities and issues.
• Analyzes and monitors some of the student recruitment, retention, and average daily attendance (ADA).
• Report weekly and monthly activity reports to Supervisor.
• Manage and maintain physical and electronic student files in a central, organized manner.
• Maintain productive working relationships with external community organizations.
• Initiate purchases and distribution of materials and supplies.
• Student enrollment and registrations into various programs
• Collaborate with all site staff in maintaining the site clean and organized
• Be in compliance with the county health department regulations for NSLP (National School Lunch Program).
• Collaborate with Instructors and teachers to ensure a positive student experience.
• Perform clerical duties, office maintenance and upkeep to optimize site operations.
• Properly store meals, keep constant rotation of food and track inventory to reduce food waste.
• Document and track the distribution of technological devices to students.
• Submit all student enrollments/registrations, transcripts and student requests to the appropriate departments in a timely manner.
SUPERVISORY RESPONSIBILITIES
• None.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to exercise considerable tact and courtesy in frequent contact with the public.
• Proficient with Microsoft Office and Google Suite software.
• Ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
EDUCATION and/or EXPERIENCE
• High School Diploma or GED required.
• AA degree or some college experience preferred.
• At least two (2) years of related experience preferred.
TRAVEL REQUIREMENTS
• Must of valid driver license and personal automobile insurance.
• Must be able to travel as needed/required. Traveling up to 25% required.
LANGUAGE SKILLS
• Bilingual in Spanish required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision. Prolonged periods of sitting at a desk and working on a computer.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions and risk of electrical shock.