Strategic Account Executive (Remote) - Pittsburgh, Pa

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This is a remote position and will require travel.

For an assigned portfolio of accounts with multiple Workpartners products or high-opportunity single-product clients, the Strategic Account Executive (SAE) coordinates appropriate resources to meet client needs and strategically position Workpartners for future growth. For clients with multiple products, the SAE partners with Line of Business account managers to ensure integration between product lines and to support delivery of integrated reporting and analytics to illuminate successes and opportunities. For clients with a single product, the SAE focuses on identification of opportunities to bridge into additional product lines. In both cases, the SAE maintains and grows complex accounts by building strong client relationships, ensuring they receive excellent customer service, and executing a strategic plan for each client.

Responsibilities:

• Develop associated work plans and SMART goals to evolve the client relationship and purse opportunities to up-sell and cross-sell additional Workpartners products. Maintain high level contact with clients to identify strategic pathways and address customer pain points throughout their lifecycle with Workpartners.
• Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer expectations. Coordinates the preparation and presentation of strategic reporting for clients with multiple LOB?s to ensure inclusion of integrated content. Where Workpartners has a single line of business, the SAE demonstrates the value of integrated analytics/opportunities within the stewardship report.
• Coordinates activities related to the Health & Productivity Roadmap to reduce health liability and optimize human capital. Proactively leads a joint client and Strategic Account planning process that develops mutual performance objectives, financial targets, and critical milestones which drive the short-term and long-term Strategic Account strategies.
• Be a positive influence on the Workpartners brand both internally and externally. Clearly articulates the value of integration and how products complement each other to provide positive business results for the client.
• Works to establish broader relationships within our client's organizations to open opportunities for expanding integration with external vendors to improve performance of our current LOBs as well as create opportunities for cross-sell. Maintain comprehensive knowledge of all Workpartners products and continue education across all Workpartners lines of business.
• Monitor budget and generate growth for in-force accounts to meet revenue targets and strategic objectives. Interpret client data and understand industry and business trends to identify new opportunities and recommendations.
• Represent the entire range of company products and services to their portfolio while ensuring that client needs and expectations are being met. Included in this activity is the coordination of each LOB to ensure that integration of services is optimized. Completes required training and development objectives within the assigned time frame.

Qualifications:

• Bachelors or graduate degree in business, economics, public health, or related field.
• Five or more years of progressive experience in healthcare services, employee benefits, or human capital management.
• Three or more years of account management experience; focus on large, complex clients preferred.
• High level of business acumen and excellent critical thinking skills.
• Ability to deliver formal presentations and engage in impromptu discussions with confidence, credibility, and professional presence.
• Strong knowledge of employee benefit products, human capital philosophy, and Workpartners specific products.
• Strong negotiating and in-force sales experience.
• Experience managing multiple teams on client projects and deliverables.
• Ability to mentor and coordinate the entire account management team to provide a seamless experience for the client.
• Possess intellectual curiosity and desire to help Workpartners grow its tools, resources, and capabilities.
• Extensive experience in interpreting client needs and objectives to guide client decisions and actions.
• Proficient in Microsoft Office including Word, Excel, and PowerPoint.
• Good time management skills and excellent attention to detail.
• Ability to travel 50% of the time.

  Licensure, Certifications, and Clearances:

  UPMC is an Equal Opportunity Employer/Disability/Veteran