Sr. Strategic Account Executive - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Sr. Strategic Account Executive serves as the senior - level liaison to assigned client accounts. Responsible for developing client trend management strategies, retaining and growing assigned clients, cultivating multi - level client relationships, and managing staff.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Managing assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi - level client relationships and manages staff
• Managing client contract renewal activities with the primary goals of retaining client, obtaining multiple year agreements and maintaining or improving profitability
• Maintaining consistent and regular client communications. Preparing and presenting regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports
• Prioritizes and conducts regular on - site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies
• Managing account team and ensuring that all client specific requirements are met including but not limited to (1) maintaining documentation of most current benefit designs, including exclusions, inclusions, formularies and co - pay structures and that information is accessible to Customer Service Pharmacy Technicians; (2) documenting plan change requests from clients and obtains appropriate approval, updates the Benefit Design Summary on the web, and confirms the plan change is completed and accurate; (3) following all audit requirements. Reviews Benefit Design Summary documents at least annually with clients and receives appropriate client signature approval
• Maintaining a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensuring that all assigned contracts are monitored and reported as stated in the terms
• Managing and mentoring client services team members on creating and delivering client presentations, implementation activities and daily client interaction; Providing staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals
• Developing strategies for staff development and retention
• Participating in recruitment activities for prospective employees
• Establishing multiple corporate relationships and participating in client sponsored events / charities
• Cultivating in - group growth through these relationships
• Staying abreast of industry trends and developments and demonstrating strong communication skills in presenting these to clients and staff
• Demonstrating expertise in pharmacy benefit strategies and clinical programs
• Supervising and assisting in the development of client specific implementation plans and managing overall client implementations
• Providing leadership to client services team members in departmental and corporate initiatives
• Providing regular feedback to management team regarding client requirements and business development opportunities
• Providing training, support and direction to customer service representatives and staff as necessary. Updating the web tool with appropriate client specific information, e.g. member communication materials, formulary exceptions, exception documents. Educating and assisting clients in using help desk for day - to - day inquiries
• Participating in sales preparation meetings and finalist sales presentations as necessary
• Ensuring quick response and follow - up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours
• Follows - up with client within 24 hours after issue resolution
• Regularly attending and actively participating in company meetings as requested
• Participating as preceptor / mentor to new staff as requested. Assisting in the development of ongoing training topics and materials for staff
• Following all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate
• Performing other duties as assigned to meet corporate objectives
• Providing support to other departments as requested

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of strategic and/or consultative selling experience with senior - level executives at key client accounts in the healthcare, managed care, or pharmaceutical industries
• 3+ years of experience in the Health Plan Commercial Market
• 3+ years of experience in the PBM industry
• Understanding of pharmacy benefit strategies and pricing practices
• Ability to travel up to 50% in the Philly metro area

Preferred Qualifications:

• Proven excellent written and oral communication skills
• Proven solid presentation, employee management, project implementation skills
• Proven ability to handle complex client issues
• Proven solid business and financial acumen
• Proven excellent negotiation skills
• Demonstrated high degree of client focus and attention to service

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.