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Form of workSummary
The Store Journey Design team, part of Apple Retail's Real Estate, Design, and Merchandising team (RDM), is a multi-disciplinary team with deep expertise in Apple Retail, experience design, and business strategy. Our purpose is to identify high-impact opportunities and develop holistic strategies for the future of Apple Retail Stores.
We collaborate across Apple to align business requirements and design solutions that meet current and future customer and employee needs. We use human-centered design to help the organization make objective decisions grounded in data and insights. In partnership with cross-functional teams, we deliver new and updated store programs, designs, and formats that set the bar for retail experiences and drive significant business value.
Do you have a strong interest in retail, customer experience, and store design? Are you willing to question the status quo, and take initiative to always find a new way forward?
We are looking for a scrappy and resourceful Program Manager and retail business strategist with a relentless drive for impact. We are open to creative and analytical thinkers, who think different and can come from anywhere!
Key Qualifications
Big picture thinker with sharp quantitative and qualitative skills who builds bridges from the creative to the tangible
Problem solver who can synthesize the complex and distinguish signal from noise
Proven ability to improve a retail customer experience by recommending data-driven changes coupled with business insights
Experience in selecting, collecting and analyzing large data sets to synthesize insights
Experience in rapid iteration and user testing to learn through prototyping
Ability to identify and build the processes vital to get work done and seeks ways to improve processes, from minor tweaks to complete reengineering
Exceptional influencer who is great at connecting the dots at the project, team, and organizational levels
Minimum of 8 years of prior relevant experience. This could be in Retail Strategy, product, Store Format, or business development in a customer-centric environment or strategy consulting firm.
Description
Join a high-functioning team of experience designers, researchers, strategists, collaborators, creatives, and storytellers to help us create, test, and refine new concepts to modernize existing stores and create future formats.
RESPONSIBILITIES:
Integrate customer experience, consumer trends, and business insights into a physical design and development process and collaborate with design managers and design coordinators.
Conduct research to gather insights, analytics, and observations to deliver business and financial insights that support recommendations for new Store Formats.
Synthesize multiple sources of research and analytics to deliver business and financial insights that support recommendations for new Store Formats.
Collaborate with partners, including Design, Merchandising, Retail Marketing, Marcom, Retail Operations, RDM Strategy & Operations, Real Estate, Finance, Retail Operations, and Field Leadership.
Manage prototyping, experimentation, and field testing for pilots.
Define, implement, and manage new store programs at global scales.
Analyze the performance of store enhancements and new concepts to inform ongoing and future strategies.
Spend time in Apple Retail stores and with field leadership to understand the current state experience, customer expectations, and areas to improve.
Education & Experience
Bachelor's degree or equivalent experience. MBA is a plus, but not required.
Additional Requirements
The Store Journey Design team, part of Apple Retail's Real Estate, Design, and Merchandising team (RDM), is a multi-disciplinary team with deep expertise in Apple Retail, experience design, and business strategy. Our purpose is to identify high-impact opportunities and develop holistic strategies for the future of Apple Retail Stores.
We collaborate across Apple to align business requirements and design solutions that meet current and future customer and employee needs. We use human-centered design to help the organization make objective decisions grounded in data and insights. In partnership with cross-functional teams, we deliver new and updated store programs, designs, and formats that set the bar for retail experiences and drive significant business value.
Do you have a strong interest in retail, customer experience, and store design? Are you willing to question the status quo, and take initiative to always find a new way forward?
We are looking for a scrappy and resourceful Program Manager and retail business strategist with a relentless drive for impact. We are open to creative and analytical thinkers, who think different and can come from anywhere!
Key Qualifications
Big picture thinker with sharp quantitative and qualitative skills who builds bridges from the creative to the tangible
Problem solver who can synthesize the complex and distinguish signal from noise
Proven ability to improve a retail customer experience by recommending data-driven changes coupled with business insights
Experience in selecting, collecting and analyzing large data sets to synthesize insights
Experience in rapid iteration and user testing to learn through prototyping
Ability to identify and build the processes vital to get work done and seeks ways to improve processes, from minor tweaks to complete reengineering
Exceptional influencer who is great at connecting the dots at the project, team, and organizational levels
Minimum of 8 years of prior relevant experience. This could be in Retail Strategy, product, Store Format, or business development in a customer-centric environment or strategy consulting firm.
Description
Join a high-functioning team of experience designers, researchers, strategists, collaborators, creatives, and storytellers to help us create, test, and refine new concepts to modernize existing stores and create future formats.
RESPONSIBILITIES:
Integrate customer experience, consumer trends, and business insights into a physical design and development process and collaborate with design managers and design coordinators.
Conduct research to gather insights, analytics, and observations to deliver business and financial insights that support recommendations for new Store Formats.
Synthesize multiple sources of research and analytics to deliver business and financial insights that support recommendations for new Store Formats.
Collaborate with partners, including Design, Merchandising, Retail Marketing, Marcom, Retail Operations, RDM Strategy & Operations, Real Estate, Finance, Retail Operations, and Field Leadership.
Manage prototyping, experimentation, and field testing for pilots.
Define, implement, and manage new store programs at global scales.
Analyze the performance of store enhancements and new concepts to inform ongoing and future strategies.
Spend time in Apple Retail stores and with field leadership to understand the current state experience, customer expectations, and areas to improve.
Education & Experience
Bachelor's degree or equivalent experience. MBA is a plus, but not required.
Additional Requirements
- -Ability to quickly develop highly cross-functional partnerships to address complex problems
- -Ability to self-direct and problem-solve in sophisticated, ambiguous, or constantly evolving environments while balancing multiple work streams
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
