Storage Property Assistant Manager

NOTE: Hours are 9am to 5pm (2-3 days a week) or 8am to 5pm (2-3 days a week)

Company History

All Aboard Storage is a family-owned and operated business founded in Volusia County. Since the company’s establishment in 1983, we have expanded to 31 locations throughout the counties of Volusia, Sumter, Seminole, St. Johns, Lake, St. Lucie, and Flagler. Through dedication to our customers, we have been voted the No. 1 storage facility by the Daytona Beach News Journal’s Reader’s Choice Award for over 20 years! We are proud to add that we have also been voted one of the top ten employers to work for in the Daytona Beach News Journal for 2018, 2019, and 2020!

Job Description

As a Storage Property Assistant Manager, you will assist the Storage Property Manager in guaranteeing customer satisfaction, ensuring impeccable property appearance, and exceeding financial goals in order to promote company growth. As you will be working alongside the Storage Property Manager, this role requires the ability to work both individually and collaboratively.

This position begins with one week of classroom style training, and then hands-on experience in the office by completing a 90-day new hire checklist, consisting of various Standard Operating Procedure, policy, and software training.

Employee Schedule

Our hours of operation are Mondays through Fridays from 9 AM to 6 PM, Saturdays from 9 AM to 5 PM, and closed Sundays and major holidays. Storage Property Managers and Storage Property Assistant Managers alternate working every other Saturday. They also organize their preferred*(1) schedule among themselves every month, abiding by four ten hour shifts with three days off*(2), unless an alternate schedule is arranged and approved by Human Resources.

*(1) While the Scheduling team actively attempts to meet each and every preference, an occasion may arise in which the schedule preferences cannot be met in their entirety.

*(2) The scheduling abiding by four ten hour shifts does not apply to the following counties: Sumter, St, Lucie, and Lake.

Primary Responsibilities

There are three main aspects of the Storage Property Assistant Manager position: salesmanship, property management, and customer service.

1. Salesmanship: Selling Space and Merchandise to Our Customers

✓ Physically taking customers to the unit and showing it to them

✓ Informing customers on the features and benefits of storing with us as opposed to storing with a competitor

✓ Returning to the office with the customer to gather and save their information as well as prompt the rental

✓ Following up with the potential tenant over the phone and/or email if the lease was not completed

✓ Renting storage units/parking spaces daily and completing the lease agreements with the tenants

✓ Performing sales calls when a property is in lease-up status or under 90% occupancy

2. Property Management: Maintaining an Impeccable Property Appearance

✓ Sweeping the hallways

✓ Cleaning the vacant units

✓ Cleaning the office and the bathrooms

✓ Pulling/spraying any weeds and spraying for pests

✓ Picking up any trash that may have been left on the property

✓ Identifying and properly alerting maintenance of any safety hazards on property

✓ Identifying any maintenance issues and reporting them to our maintenance technicians

✓ Performing daily property inspections

✓ Performing a Walk Thru report once a week with the Storage Property Manager

✓ Uploading and filing any necessary documents/paperwork to tenant accounts

✓ Completing the weekly 5-15 report

✓ Completing training on the lien procedure should the Property Manager be absent on lien procedure days

3. Customer Service: Providing Exceptional Customer Service

✓ Assisting in the day-to-day operations -

✓ Answering phone calls and emails in a professional manner

✓ Taking payments over the phone or in person

✓ Helping customers with any questions or concerns they may have

✓ Following up with potential tenants interested in storage

✓ Performing collection calls for customers that have missed payments

✓ Operating our company software systems to manage current tenants

Benefits

✓ $16/hour

✓ Monthly bonus based on location revenue goals ✓ Annual raises

✓ Life Insurance (company pays 100% of premium)

✓ Health Insurance (company pays 50% of premium)

✓ Dental Insurance

✓ Vision Insurance

✓ 401 K (matching)

✓ Supplemental Insurance (Aflac)

✓ Wellness Program

✓ Tuition reimbursement (if the coursework is applicable to the job)

✓ Travel reimbursement (if traveling for company purposes on company time)

Qualifications

✓ The candidate should value customer service and working as a team.

✓ The candidate should value the same qualities that our company does.

✓ The candidate should be outgoing and friendly to all customers and coworkers.

✓ The candidate should not be afraid to clean. Storage units can get messy!

✓ The candidate should have reliable transportation.

✓ The candidate should be comfortable performing heavy lifting.

✓ The candidate should be comfortable standing or sitting for long periods of time.

✓ The candidate should be comfortable with computers, phones, and computer software systems, and should be able to learn them quickly.

✓ The candidate should be searching for long-term employment with our company.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Rotating weekends

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Clermont, FL 34711: Relocate before starting work (Required)

Work Location: In person