Sr. Specialist, Ecommerce Technology

HOURGLASS COSMETICS - Sr. Specialist, Ecommerce Technology

Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 countries and 2,600 doors including Sephora, Ulta, Bergdorf Goodman, Nordstrom, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com
Hourglass' digital environment is growing quickly, and we are looking for a rockstar to join us on our journey. As the Senior Ecommerce Technology Specialist you will be a crucial member of the DTC team. In this role you will manage, troubleshoot and problem-solve integrations for the global Hourglass DTC ecommerce environment. In partnership with the Director Ecommerce Technology & Operations, you will build and maintain the technical infrastructure of the DTC environment, including but not limited to Shopify Plus, Celigo, Google Tag Manager, Zendesk, other marketing tech tools, automated returns, and order/inventory syncing with our ERP. You'll also oversee the quality assurance of deploying website content (for product launches as well as core campaigns), and tackle IT-related tasks that underpin these systems.
If you love debugging and technical troubleshooting, you'll thrive in this role. The ideal candidate is a self-starter and a test-and-learn thinker who uses their knowledge of multiple systems to recommend creative solves. You're able to look at a technical roadblock and systematically ferret out the root cause-and if you can't find the root cause, you know to seek out help. Experience with Shopify Plus is preferred, as is familiarity with Google Tag Manager, GA4 and Netsuite. Superior communication skills and confidence in working with varying levels of stakeholders is essential.

Responsibilities 

Primary 

• Technical coordination with development agency
• Troubleshoot and resolve ecommerce system issues - ecommerce platform, OMS, IPAAS, WMS, ERP
• General technical support of ecommerce, growth marketing and customer service team
• Identify and resolve DTC technology issues
• Collaborating with team on site updates
• Identify and implement optimizations to existing processes and tools
• Implement new technical features/enhancements to ecommerce operations
• Utilize data to inform decisions and make recommendations
• Maintain adequate documentation around standard operating procedures and key changes
• Issue investigation, documentation, creative problem solving
• Identify areas of improvement within existing systems and processes
• Communicating with internal staff and external vendors

Secondary 

• Testing and QA
• Web Analytics & Martech integration
• Order troubleshooting
  

YOU'LL LOVE THIS JOB IF:

• You are CREATIVE: You are innovative and forward-thinking in your approach and mindset.
• You are highly STRATEGIC: You are able to develop creative concepts and vision that support brand and business goals.
• You are extremely ORGANIZED: You are not overwhelmed by the thought of tackling multiple tasks at a time.
• You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
• You are a strong COMMUNICATOR: You are a people person, natural leader and collaborate well with others.
• You are AGILE:  You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
• You are PASSIONATE about beauty: You are eager to learn and absorb all things related to beauty, brand and creative strategy.

QUALIFICATIONS:

• Bachelor's Degree or 4 years relevant experience
• Minimum 4 years' experience with ecommerce operations or technology
• Minimum 2 years' experience working with technology vendors
• Minimum 2 years' experience on Shopify platform
• Minimum 1 year experience with Celigo or similar IPAAS
• Strong problem-solving skills and technical troubleshooting experience
• Familiarity with website QA
• Ability to deal with ambiguity and pivot based on business needs
• Must be able to work from Corporate office 60% of the time

The expected base salary range for this position is $80,000.00 to $88,000.00. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.

In addition to base salary, Hourglass Cosmetics offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.

Hourglass is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, global consumers, partners and communities. If you are an individual with a disability and need accommodation in order to apply for a job listing, please contact us at 310-392-7799 or careers@hourglasscosmetics.com.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities.