Sr. Product Design Lead, Vice President

As a Senior Product Design Lead, Vice President in the Account Opening and Activation team, you will lead large and impactful initiatives using a facilitative leadership style. You will work closely with senior design, research, product, and engineering leaders. Your role will involve leading multi-disciplinary teams across the full range of design practice, from initial research, insights, and strategy, to ideation, prototyping, and testing, and finally to the delivery of final designs. You will also be a strong partner with senior Product Management and Engineering Leads, developing product and business strategies that inform prioritization, planning, and decisions across multiple product teams.

Job Responsibilities

• Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Lead the creation of new product and business strategy at the intersection of user needs and business goals
• Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our account opening offerings
• Communicate expectations within the design team for standards of quality through creative direction and critique
• Contribute to the creation of visions ("north stars") that make strategy concrete
• Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams
• Advance Chase's practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Required qualifications, capabilities and skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Minimum of 7 years of experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
• Expertise in Interaction Design, and strength in Visual/UI Design or Information Architecture; Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
• Has driven new business thinking and strategy through their user-centered design work

Preferred qualifications

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Comfortable with structuring and planning design work in cross-functional contexts
• Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans