Senior Product Design Lead, Vice President

Join our dynamic Customer Acquisition and Marketing Platform (CAMP) team, where you will have the opportunity to shape the shopping and application experiences for our diverse consumer and community banking customers. In this pivotal role, you will collaborate with our product and tech partners to create and maintain a standardized library of reusable designs, offering you a unique chance to influence all aspects of the customer journey.

As a Senior Product Design Lead in the Customer Acquisition and Marketing Platform team, you will be at the forefront of creating and maintaining a standardized library of reusable designs for all aspects of the customer shopping and application journey. You will lead multi-disciplinary teams across the full range of design practice, from research and strategy to ideation, prototyping, testing, and delivery of final designs. Your role will be pivotal in developing product and business strategies that inform prioritization, planning, and decisions across multiple product teams. This is an opportunity to advocate for the users' perspective and contribute to the creation of strategic design deliverables that shape the future of our platform.

Job Responsibilities

• Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Lead the creation of new product and business strategy at the intersection of user needs and business goals
• Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our Account Opening & Activation and Customer Acquisition Marketing Platform offerings
• Communicate expectations within the design team for standards of quality through creative direction and critique
• Contribute to the creation of visions ("north stars") that make strategy concrete
• Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams
• Advance Chase's practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or 7 or more years of related work experience
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads
• Expertise in Interaction Design, and strength in Visual/UI Design or Information Architecture; Intermediate proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
• Expertise in design systems, atomic design principles, Figma, and pattern libraries
• Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Comfortable with structuring and planning design work in cross-functional contexts
• Able to show how their understanding of technical constraints and opportunities informed design solutions; Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
Jersey City,NJ $133,000.00 - $205,000.00 / year; Brooklyn,NY $133,000.00 - $205,000.00 / year