Address
Form of workDocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you'll do
We seek a highly motivated and experienced Sr. Partner Engagement Manager to lead our Voice of the Partner Program. In this integral role, you will manage key elements of Partner Engagement, including overseeing Partner Advisory Boards (PABs), conducting the Annual Partner Satisfaction Survey (PSAT), implementing Additional Feedback Mechanisms, and facilitating Quarterly Internal Feedback Meetings. Additionally, you will play a crucial role in supporting partner events, contributing to webinars' production, and assisting with our annual Partner Day. This position offers an outstanding opportunity to excel in partner experience and engagement and presents numerous career pathways within the organization. Progression within DocuSign aligns seamlessly with evolving skills and interests, making this role a catalyst for impactful partnerships that contribute significantly to the growth and success of our partners and the organization. Join us at DocuSign and be part of a dynamic team driving meaningful collaborations.
This position is an individual contributor role reporting to the Director of Partner Programs and Experience (PPE).
Responsibility
- Take ownership of the Voice of the Partner Program, overseeing its strategy and implementing enhancements
- Lead Partner Advisory Boards (PABs), Annual Partner Satisfaction Survey (PSAT), Additional Feedback Mechanisms, and Quarterly Internal Feedback Meetings
- Ensure the seamless integration of various feedback mechanisms to comprehensively understand partner sentiment
- Collaborate with cross-functional teams to initiate action and improvements based on partner insights.
- Communicate program updates and outcomes to internal partners
- Lead and manage PABs for North America and EMEA regions
- Guide dotted line reports for APAC PABs
- Conduct biannual PAB meetings and facilitate track roundtable meetings on pertinent topics
- Collect all feedback and translate it into actionable enhancements and improvements
- Oversee the execution of the major PSAT annually, collaborating with a vendor for its seamless implementation
- Analyze survey results to enhance Net Promoter Scores (NPS) and inform yearly planning and prioritization
- Create comprehensive summaries that highlight key insights
- Enhance feedback collection through various channels, including the partner portal, Developer Center, support cases, communities, web forms, and targeted surveys
- Conduct regular analyses to identify priority areas for improvement
- Host quarterly internal meetings to present partner feedback to key stakeholders across Marketing, Enablement, Product, Programs, and more
- Act as the primary liaison between PPE and the DocuSign Communities Team
- Collaborate closely on developing and enhancing the Partner Community within the new Community Platform and site
- Produce 1-2 webinars monthly as part of the ongoing Partner Engagement strategy
- Assist with the planning and execution of our annual Partner Day event
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- BS/BA degree from an accredited university or equivalent experience
- 8+ years of hands-on experience in a Partner Engagement or closely related role
- Demonstrated track record of effectively managing feedback, advisory boards, and surveys
Preferred
- Excellent communication and presentation skills, essential for conveying insights and facilitating effective dialogue
- Strong analytical skills, showcasing the ability to translate feedback into actionable insights
- Innate curiosity and a passion for consistently producing exceptional work, demonstrating a commitment to excellence in all endeavors
- Demonstrated program and project management proficiency with a track record of effectively planning, executing, and overseeing multifaceted initiatives
- Expertise in event planning and execution, encompassing in-person and virtual settings, showcasing the capability to deliver engaging and impactful partner events
- Experience working in cross-functional team environments, balancing multiple projects concurrently with various stakeholders
- Strong attention to detail ensures successful collaboration and project outcomes
- Exceptional communication and presentation skills, enabling effective conveyance of insights and engagement with diverse audiences
- Proficient in managing the Zoom platform for meetings and webinars, staying current with updates and features to ensure seamless virtual event execution
- Ability to manage and coordinate a master calendar of events and programs, ensuring efficient scheduling and coordination of activities
- A proactive approach to identifying and implementing process improvements, showcasing the ability to enhance operations and support an optimal partner experience
- Strong management skills, including leadership, adaptability, ownership, and self-motivation
- Exceptional interpersonal skills are demonstrated through excellent written and verbal communication and a collaborative teamwork attitude
- Ability to work remotely in a rapidly scaling organization, demonstrating adaptability to evolving work environments
- A team player who navigates ambiguity and change with enthusiasm and a sense of humor, contributing positively to the team dynamic
Wage Transparency
Based on applicable legislation, the below details pay ranges in the following locations:
California: $118,300 - $182,775 base salary
Illinois and Colorado: $111,600 - $153,525 base salary
Washington and New York (including NYC metro area): $111,600 - $162,625 base salary
This role is also eligible for bonus, equity and benefits.
Global benefits provide options for the following:
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
Equal Opportunity Employer
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
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