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SalaryYour Opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
Charles Schwab XD (Experience Design) is responsible for digital design across mobile, web, and desktop platforms. We are a multi-disciplinary experience design team comprised of XD designers, XD Content Strategists, and XD researchers. We work with strategic business and technology partners across the enterprise to build best-in-class software experiences for our users. Our business is driven by looking through our clients’ eyes, which makes it a great place to practice user-centered design. We design tools and experiences that enable users to achieve their financial goals.
The Digital Services XD team seeks a Senior Content Strategist to support Schwab users handling critical transactions in the Schwab Wealth Advisory space. The role will collaborate on UX strategy, create new content, and deliver innovative design thinking. We seek candidates with flexible skill sets who want to grow their careers and help clients own their tomorrow.
Why the work matters:
- The Schwab Client Center is the primary digital portal for our 30+ million clients who have invested in their financial future through Schwab
- In this role, you will support an engaged set of users who rely on our products to manage, generate, and transfer wealth
- Our team is driven to empathetically understand user needs and solve problems
What you’ll do:
- Transform complex concepts into clear, concise, and conversational explanations
- Apply strategy to balance user needs, business goals, system requirements, and functionality and platform constraints
- Write crisp, on-brand UX copy for wireframes, prototypes, and financial products
- Work with an engaged design team that fosters a learning environment
- Use design thinking and visual tools to innovate and solve problems
- Be the keeper of a cohesive and tactical content strategy that adjusts to new challenges
What you have
- Six or more years as a senior interface writer and / or Content Strategist
- Persuasive storytelling to communicate with UX experts and key stakeholders
- Proven ability to create multistep, interactive experiences
- Content strategy experience either as a Schwab contractor or associate
- Broad understanding of User Experience to effectively advocate on behalf of clients
- A positive, empathetic, and proactive approach to working with a diverse team on tough challenges
- Exceptional skill at writing, creating presentations, and negotiating solutions with cross-functional stakeholders
- Adept with collaboration tools including Figma.
- Experience with Agile workflow processes and tools
- Experience in finance and/or another heavily regulated field.
In addition to the salary range, this role is eligible for bonus or incentive opportunities.
What’s in it for you
At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you – both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
