Sr. Manager, QuickBooks Live Service Delivery

OVERVIEW

Join the Intuit Customer Success team as a Senior Manager of Customer Success leading our Quickbooks Live Expert Network team. We’re looking to grow our team of talented individuals to help optimize our greatest resource, our people. You’ll be pivotal in delivering an awesome service experience for our Quickbooks Live customers through our Full-Service Cleanup and Business Tax offerings, to empower small business customers in powering prosperity.
Our approach to customer service is ever evolving and is always focused on achieving the highest levels of customer satisfaction. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are deeply customer obsessed and solve for customer pain through data driven insights and an innovation mindset. The Expert Network teams are at the core of this as we innovate, experiment, learn, pivot, and adopt change.
In this role, you will be part of a leadership team that is at the center of creating a world class professional organization and an environment that facilitates our experts in doing the best work of their lives. In this role, you will be responsible for managing a team of our expert Front-line Managers in the Quickbooks Live Expert Network Domain team. You will be the advocate and voice of this growing team, a key leader in scaling support for new and existing offerings. You will be accountable for driving performance across multiple teams with efficiency and rigor, leading change management, platform improvements, work assignment and schedule adherence, as well as coaching your leaders to meet existing and new performance expectations..

Please refer the Job description for details