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SalaryBe unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
- This is not a remote position. This role will be located in Bellevue, WA OR Overland Park, KS.
The Sr Manager is responsible to oversee a Business Systems Analyst team focused on Fraud Management. Accountable for identification, coordination, integration, and implementation of new initiatives that support organizational transformation. This role provides guidance and structure as new business needs emerge to support project feasibility, prioritization, business case approval, and initiation, additionally, will serve as a key liaison in the early identification of projects/process changes in order to facilitate a comprehensive governance model.
Job Responsibilities:
- Lead a team of Business Systems Analysts. Provide structure, feedback and direction. Create clear and measurable goals. Hold self and team accountable. Mentor and contribute to the organization's body of knowledge on business systems analysis.
- Partner with Director of Fraud Technology to define Strategic technology direction and develop tactical plans to deliver on strategic goals.
- Develop and champion standards for team deliverables and processes including: Capability concept development; Project Scope Review and Assessment; Requirements Gathering and Scope Management; Testing and Requirements Tracing; Implementation Management; Production Support and Defect Management.
- Build, nurture, and maintain relationships with managerial teams within Fraud and across Finance, IT and Business Channels. Acting as a champion for Fraud Management's technology and business strategies and an escalation channel for issue resolution.
- Lead the Fraud technology landscape/roadmap processes across all portfolios
- Lead, inspire, influence, and manage across internal functions and external partners to deliver on functional goals and key performance indicators.
- Ensure vision, guidance, support and recommendations to business leaders and teams, and translate effectively to technology and process solutions
- Provide leadership, direction, and coaching for system programs/initiatives as well as individual professional development.
- Validate the quality of deliverables produced by the team. Serve as escalation point for high impact project issues and risks
- Recruit and hire personnel with appropriate skill experience that can work effectively in the T-Mobile environment.
- Create and monitor Career Development plans, including training for all direct reports.
- Track and monitor team expenses in accordance with approved budgets.
- Ensure staffing plans are maintained to support the current and future work demands and project deliverables.
- Lead through Management team to ensure business initiatives, technology roadmap, communications, training, change management and vendor management are supported.
- Provide strategic guidance and project prioritization efforts
- Focus on standardized and repeatable project management processes and guidelines in accordance with industry standard methodologies
- Provide sound direction for technology solutions and make appropriate recommendations
- Provide direction on product management documentation tools and templates, and promote utilization of project tools
- Find opportunities for cross-competency area participation and contacts appropriate personnel.
- Executive presence and ability to maintain an operational focus while building against long-range plans
Education:
- Bachelor's Degree (Required)
Work Experience:
- 7-10 years Experience in project management, with proven history of successful project management within the telecommunications industry required
- 7-10 years Experience as a Manager, or other equivalent leadership experience required.
- Understanding T-Mobile, IT design, execution and structure preferred
- Understanding of Agile preferred
- Experience managing project IT project backlogs and requirements.
- IT requirements gather and documentation.
- Previous BSA experience highly preferred.
- Technical writing preferred.
- Fraud knowledge preferred.
- At least 18 years of age
- Legally authorized to work in the United States
- At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
T-Mobile's Commitment
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
