Sr. It Business Analyst

OFFICE OF INFORMATION TECHNOLOGY
The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in delivering quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.
Click here for more information on OCIT
Click here for more information on the County of Orange.
THE OPPORTUNITY
The Office of Information Technology (OCIT) seeks a highly skilled Business Analyst with experience in a large organization, preferably within the public sector. The Sr. IT Business Analyst performs professional duties pertaining to the identification of department business needs and the development of technology solutions and process improvements to resolve
complex business problems.
Duties and responsibilities will include but not limited to the following:

• Consulting with functional unit management and personnel to identify, analyze, define and document business requirements related to the development of new systems, or changes to existing systems or business processes
• Translating business requirements into terms understandable by system developers and facilitate communication between both groups
• Identifying business stakeholders and work as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes
• Capturing business requirements using interviews, workshops, Joint Application Design (JAD) sessions, questionnaires, observation, document review, and/or other methods
• Performing gap/fit analyses and application assessments to identify potential system development and/or modification needs; document requirements, develop As-Is and To-Be flow diagrams to document current and future processes
• Facilitating and assisting stakeholders in their role as product owners
• Identifying and communicating organizational concerns/issues to stakeholders and help recommend resolutions
• Developing training materials and provide training to system users regarding new or modified business systems
• Serve as the project lead over business analysis projects that are medium to large in size and scope
• Assist in developing and monitoring project budgets and lead or supervise other resources
• Performing complex professional/technical research and analysis to propose IT solutions for business problems
• Identifying risk; evaluate cost and determine benefits associated with the development of IT solutions
• Identifying opportunities for continued improvements
• Use creativity and integrate new approaches toward solving problems
• Identifying and communicating organizational concerns/issues to stakeholders and help recommend resolutions
• Managing and prioritizing multiple projects simultaneously
• Perform other related duties as assigned

DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
The ideal candidate will possess a Bachelor's degree or higher in computer science, information systems, business administration, or a closely related field from an accredited college or university and will have five (5) or more years of business analysis experience in a large organization, preferably in a public sector environment.
Credentials such as Certification of Competency in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP) are preferred but not required.
In addition, the ideal candidate will possess extensive knowledge and/or experience in the following core competencies:
TECHNICAL EXPERTISE

• Analyze business problems and work with stakeholders to define, analyze and document business and user requirements for which solutions can be successfully designed, developed, and executed by Information Technology teams
• Formal methodologies of eliciting, analyzing, and documenting business requirements and processes including As-Is and To-Be flows
• Experience as a Business Analyst on Agile projects is highly sought
• Quality assurance testing to validate that software meets business requirements, communicate test results and manage end-user test activities
• Develop and document user acceptance test (UAT) plans and test cases, coach end-users on completing UAT activities, manage UAT test activities, and communicate results
• Develop and write Agile user stories, use case diagrams, sequence diagrams, class diagrams, collaboration diagrams, state chart diagrams, activity diagrams, and implementation diagrams

INTERPERSONAL COMMUNICATION | COLLABORATION

• Conduct effective meetings, and present technical documentation and training materials Solicit feedback and accurately translate customer needs into business improvements
• Ensure that technical teams and business stakeholders are kept informed about project developments and plans
• Communicate effectively orally and in writing for technical and non-technical audiences
• Demonstrate professionalism, tact and diplomacy while representing the department in meetings, using written correspondence and other official roles

PROBLEM-SOLVING | ANALYSIS

• Exercise solid judgment and decision making
  Demonstrate strong problem-solving capacity
  Identify and successfully resolve technical issues and problems
  Interpret and translate business needs into application and operational requirements Identify opportunities for business process and system improvements
  Develop effective solutions for complex issues

PROJECT MANAGEMENT

• Understand the basic principles and practices of project management
• Serve as a project lead when necessary and develop, execute and monitor project scope, approach, resources, schedule, budget and manage risks and issues
• Perform stakeholder analysis and management Interface with stakeholders to define project scope
• Review project activities, recommendations, and outcomes
• Plan, organize, prioritize and process work to ensure that deadlines are met
• Use project management tools and techniques such as SharePoint and/or Microsoft Office for tracking and reporting status
• Effectively manage and prioritize multiple projects simultaneously
  

LEADERSHIP

• Serve as a facilitator and a liaison between technology teams and stakeholders Previous experience acting as an Agile Product Owner, or Scrum Master, is preferred
• Build strong partnerships inside and outside the organization
• Support team members in troubleshooting business process issues/gaps and assist in the development of technical solutions to mitigate the problems
• Ability to negotiate, persuade and build consensus between stakeholders and technology teams.

MINIMUM QUALIFICATIONS
Please click here to learn about the minimum qualifications, including the physical and mental requirements as well as the environmental conditions for the Sr. IT Business Analyst classification.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) to review the policy. Please see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ocgov.com or (714) 834-7370. Employment Type: Full-Time Permanent