BUSINESS SYSTEMS ANALYST III - IT

CHROME HEARTS®, the luxury accessories, leather and furniture company renowned for its sophisticated life-inspired designs, was conceived in 1998 by Rich & Laurie Lynn Stark in Los Angeles and operated alongside their children Jesse Jo, Frankie Belle and
Kristian Stark.
Recognized for its extensive product line and hand-craftsmanship, CHROME HEARTS® has been honored with CFDA Accessory Designer of the Year Award (1992) & Lifetime Achievement Award (2022) and has been included in such prestigious exhibits as the "Rock Style" collection at the Met's Costume Institute, "The Nature of Diamonds" exhibit at Tokyo's National Science Museum and part of the permanent collection of the Fashion in Menswear Exhibition at LACMA.
CHROME HEARTS® has thirty-three stores globally including the US, France, Japan and Taiwan and can be found in the most exclusive boutiques around the world including Bergdorf Goodman in NY and Selfridges in London.
SUMMARY/OBJECTIVE:
The Business Systems Analyst III acts as a business partner to certain departments, providing systems support and acting as a bridge to IT for systems and process-related needs. The role is responsible for analyzing, designing, implementing, and maintaining various BUSINESS SYSTEMS, applications, and processes within the organization, and further for assessing, monitoring, and ensuring that collections of such systems work together effectively to meet the broader needs of the organization.
This individual will play a critical role in identifying, analyzing, and implementing business process improvements and technology solutions that align with our strategic goals.
ESSENTIAL FUNCTIONS:

• Provide direct systems support to assigned departments and facilitate other IT or third-party resources as needed.
• Review and prioritize project and non-project issues with assigned department stakeholders, and review and prioritize issues with other analysts to meet broader organizational needs and goals.
• Lead the analysis, design, and implementation of complex BUSINESS SYSTEMS to optimize operations, enhance customer experiences, and support business growth.
• Collaborate with stakeholders across various departments to gather, document, and prioritize business requirements, ensuring alignment with corporate strategy.
• Translate business requirements into detailed functional specifications and system design documents, working closely with developers, QA analysts, and other IT professionals to ensure successful project delivery.
• Conduct gap analyses to identify opportunities for process improvements and system enhancements, presenting recommendations to senior management.
• Develop and maintain detailed project plans, including timelines, milestones, and resource allocations, to ensure timely and efficient project execution.
• Monitor and track project progress, providing regular status updates to stakeholders and addressing any issues or risks that may arise.
• Facilitate user acceptance testing (UAT) and provide end-user training and support as needed.
• Perform ongoing system maintenance, troubleshooting, and performance optimization to ensure the continued effectiveness of implemented solutions.
• Stay current with industry best practices, emerging technologies, and regulatory requirements to ensure the continuous improvement of our BUSINESS SYSTEMS.
• Mentor and provide guidance to junior BUSINESS SYSTEMS ANALYSTs, contributing to the development of a high-performing team.

Requirements
QUALIFICATIONS

• B.S./B.A. or M.B.A./M.S. in Computer Science, Engineering, Information Systems, and/or equivalent formal training or work experience
• 7+ years of experience in BUSINESS SYSTEMS analysis, including 3+ years in a senior or lead role.
• Relevant professional certifications, such as CBAP, PMP, or ITIL preferred
• Experience with agile project management methodologies and tools preferred
• Strong knowledge of business process analysis, systems development lifecycle (SDLC), and project management methodologies.
• Experience with a variety of software applications, including ERP, CRM, and BI tools, as well as programming languages and databases.
• Excellent analytical, problem-solving, and critical thinking skills, with the ability to manage complex projects and make data-driven decisions.
• Strong written and verbal communication skills, with the ability to present complex information to both technical and non-technical audiences.
• Exceptional interpersonal and collaboration skills, with a demonstrated ability to build relationships and work effectively with diverse stakeholders.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is required to sit and stand for long periods of time, reach, stoop, kneel, walk and climb stairs; ability to use arm, hands, and fingers to perform basic office duties. The employee is required to be able to lift boxes up to 25 pounds.
BENEFITS

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Chrome Hearts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary Description
$120,000 to $140,000 / Year