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Be Part of the Future of Sleep!
At Serta Simmons Bedding (SSB), we're more than a mattress company, we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions, we own iconic brands including Serta, Beautyrest, Simmons and Tuft & Needle.
The individual in this position will be responsible for providing support for internal HR
customers for both projects and application support. Specifically, this role provides support for
one or more SAP HR functional areas of Success Factors and specializes in Employee Central
role-based permissions security, data integrity, interface, and reporting.
The individual will also be assigned to support projects and enhancements including gathering
and documenting requirements for enhancements and custom development efforts, writing
functional development specifications, writing and executing comprehensive test plans.
- Partners with key stakeholders to understand business requirements in order to recommend realistic strategies and configure system functionality. Leads requirement definition and planning sessions, status meetings, and issue resolution sessions.
- Conduct business process analyses, needs assessments, and preliminary cost versus benefit measurements.
- Serve as a lead resource on human resource technology projects, with a focus on end-to-end business data and associated processes.
- Supports teams on technical issue resolution, implementation of new modules and functionality.
- Maintain a deep system knowledge to make process and system changes, including configuration, roles/permissions, and portlet foundation data/integrity.
- Ensure consistent processes are followed across the suite and provide administrative support for all areas of SuccessFactors.
- Develop and maintain workforce analytic reports, dashboards, and metrics to support HR and the organization.
- Manage implementation of new processes, requirements, and new products.
- Manage annual and patch release updates and work with HR leadership to determine enablement plans.
- Complete thorough testing of system changes in preview/test (if applicable) and production environments.
- Maintain system configuration documentation.
- Manage integrations to and from third-party vendor solutions.
- Develops and facilitates user training programs and other HRIS initiatives
- Resolves escalated end-user issues. Offers technical support as needed
- Partners with AMS vendor on ticket resolutions, prioritization, and project management
- Drives AMS vendor performance and evolving services to meet company's strategies and goals through reporting, monitoring and communicating service provider metrics
- 5+ years in SAP Success Factors Employee Central
- Experience developing process maps, gathering business requirements, with a strong emphasis on application testing. Adheres to formal change management policies.
- Demonstrated ability to work independently as lead on projects and efforts for multiple client areas.
- Self-motivated, takes initiative, proactive, and habitually removes obstacles for success.
- Expert in EC foundational/custom object configuration.
- Exposure to HR business process in one or more of the following additional business areas is desired but not required: Recruiting and Onboarding, Succession and Development, Performance and Goals, and/or Learning.
- Proven experience troubleshooting HR system issues, including employee replication.
- Ability to provide second and third-level support for inquiries submitted HRIS; utilize Service Now for documenting and tracking work requests.
- Data analysis skills and experience troubleshooting application functions or database results.
- HRIS experience specifically with an enterprise wide system such as SAP, ADP, UKG, Kronos, ServiceNow, and integrations.
- Excellent interpersonal, written, and verbal communication skills
- Ability to work collaboratively with others and drive results in a team-based environment.
- Strong Microsoft Office skills including PowerPoint, Word and Excel are required.
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Why work at Serta Simmons Bedding?
When you join SSB, you become part of a winning and diverse team that is excited and committed to helping people get better sleep. We provide inspiring career opportunities, competitive benefits, employee perks, and the chance to be part of the future of sleep.
Benefits and Perks (USA, Salary non-union- optional):
- Health, Dental, and Vision (starts on day one)
- Annual employee contribution to HSA
- 401K with company match
- Paid Time Off / Vacation
- 12 company holidays
- Sick days
- Company paid short- and long-term disability
- Paid parental leave
- Discount programs including Friends and family discounts
- Referral Bonus
- Tuition Reimbursement
Employees are required to comply with COVID policies established by a vendor or customer.
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination, with respect to all terms and conditions of employment, based solely on a person's race, color, religious creed/religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, ancestry, citizenship status, disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping or expression), medical condition genetic information (including family medical history), or any other protected status except where a reasonable, bona fide occupational qualification exists.
SSB will provide reasonable accommodations to applicants and employees who need them, as required by law.
The hiring salary range for this position applies to where legally required, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement.
