- Help identify and create global programs to improve customer experience while optimizing resource allocation.
- Serve as the process advocate and help drive organizational alignment with cross-functional process improvements by fostering awareness, visibility, and process discipline throughout the organization.
- Help create and update global customer experience processes and systems roadmaps and tactical plan that prioritizes projects/initiatives and achieves cross-functional alignment to ensure execution.
- Anticipate and understand key challenges and opportunities globally within Customer Service, identify the root causes and develop plan to address with the global customer experience leadership team.
- Develop service and support programs to meet evolving customer needs and support new product launches.
- Evaluate Customer Service operational and technological improvement opportunities, identify solutions (e.g.Telephone systems, Knowledge/training, Customer Experience/Success, etc.), prepare business case, gain alignment from global customer care leaders, and implement solutions to enhance performance.
- Provide global guidance and coaching, facilitate experience sharing / exchange across the globe to enhance customer experience.
- Requirements: Bachelor's degree
- 5+ years in a Customer facing
- 5+ years in a leadership role
- A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
- At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We’re a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.
- We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.
- Commitment to strengthen communities where our employees live and work
- We encourage and support the philanthropic activities of our employees worldwide
- Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
- Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
- Innovative & adaptable
- Dedicated to absolute integrity
- Focused on the customer first
- Respectful and team oriented
- Optimistic and energizing
- Accountable for performance
- Benefits to support the lives of our employees
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