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Form of workThe Senior Contract Analyst is responsible for the creation and drafting of contracts through the deal management process which includes User Agreements, Master Services Agreements, Statement of Work, Order Forms, amendments, renewals, and other contract-related documents. The primary goal is to ensure all contracts are processed accurately and efficiently, by strictly adhering to predefined internal service level agreements and authority matrices. This individual will work cross functionally between the sales group and various internal departments including (but not limited to) Product Management, Legal, Implementation, Integration, Accounting and Finance. This role is part of the Contract Operations team reporting to the Sr. Manager Contract Operations.
This individual will have a primary role of working deals in the Contract Operations queue assigned account base. In addition, this individual will help to define improvements of the contract-to-cash process, including pricing and quoting, employing automation and assisting in the reduction of manual processes while adhering to established SLAs. This person will aid in supporting the team's approval workflow, serve as a subject matter expert for peers, and help with peer reviews.
Key Responsibilities:
Operative as primary resources for large, complex, and custom deals, including merger and acquisitions
Draft User Agreements, Master Services Agreements, Statement of Work, Order Forms, amendments, renewals, and other contract-related documents according to GHX playbook
Collaborate with Product Management, Sales, Legal and Finance to gather business and technical requirements to fulfill and complete the appropriate customer document
Operate as a support resource to process GHX deals (including contracted and growth)
Fielding questions related to contracting from Sales as well as Contract Ops team members
Maintain high levels of contract throughout and accuracy, including the adherence to turn around time SLAs
Manage a deal review process for assigned accounts to ensure standard and nonstandard deals are validated and documented so that customer expectations, document creation and implementation/ delivery are consistent and accurate
Participate in SOW review process to ensure customer facing documents are consistent with predefined standards and guidelines
Assist with documenting Contract Operations processes
Maintain and propose improvements to current processes
Assist with onboarding new employees within Contract Operations and Sales
Participate in SOW review process to ensure customer-facing documents are consistent with predefined standards and guidelines
Other duties and projects as specified
Key Skills/Competencies
Adept at working collaboratively across multiple business functions
Ability to be self-directed with strong initiative
Experienced user of Microsoft Word and Excel
Strong communication skills, writing in particular
Critical thinking with complex contract language
Experience using software workflow applications and Salesforce.com or another CRM
Experience working with standard contract and legal documents including but not limited to User Agreement, Statement of Work, Business Associate Agreement, Non-Disclosure Agreement and Letter of Intent
Required Education, Certifications, and Experience
Bachelor's degree in related discipline or a combination of education and related experience
5 years of experience in sales operations or related experience including contracts management
Experience with Salesforce or other CRM systems
Experience with Conga CPQ (Apttus)
Background in software as a service strongly preferred
Experience with project management, customer support or financial analysis
Knowledge of product and services pricing, accounting and financial principles
Estimated Salary range for this position: $71,000- $94,600
The base salary range represents the anticipated low and high end of the GHX's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies, and proficiency for the role. The base salary is one component of GHX's total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/
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