Sr. Associate, Process Management

Sr Associate, Process Manager

As a Process Manager, Senior Associate at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager, Senior Associate will play a key role in delivering and improving processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your Process Management best practices.

We are seeking a disciplined, process professional who excels in a team environment and has a passion for owning and delivering results in a well-managed way. This person will have excellent communication skills, sharp attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to advance your career in the field of Process Management.

General Responsibilities:

• Demonstrate an inquisitive attitude and desire to continuously improve processes.

• Monitor processes, identifying risks and escalating to manager if controls are not working as planned.

• Write and maintain process maps, procedures, and other artifacts for new and existing processes.

• Create clear, effective and well-documented preventive and detective controls

• Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.

• Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; proactively identify and implement improvements to processes.

• Understand best practices and drive well managed processes.

• Collaborate with teammates on larger initiatives; participate on cross-functional project teams and provide input for process improvement initiatives.

• Develop project plans to execute process development and re-engineering.

• Communicate updates with internal customers on new or existing processes; may include communications at the executive level; provide customer service or training to users on process updates or rollouts; deliver presentations.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience with Microsoft Office or G Suite

• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Quality Assurance or Risk Management

Preferred Qualifications:

• Bachelor’s Degree

• 3 + years of experience in presenting to senior management

• 3 + years of experience working in Auto Finance industry

• 3 + years of experience working across lines of business

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.