Principal Retail Operations Process Manager

The Principal Retail Operations Process Manager will be responsible for owning and driving the definition, development, and execution of complex Standard Operating Procedures (SOPs) for various aspects of E-Commerce, Retail, Supply, Delivery, and related operations. Demonstrates advanced knowledge of retail processes and advanced understanding of the cross-functional impact of E-Commerce programs. Anticipates the need for process improvement. Develops, implements, evaluates, and serves as single threaded ownership of operational process tied to programs and projects. Engages with merchandising, Retail Operations, food safety, E-Commerce, marketing, and other stakeholders to ensure effective integration and alignment. Monitors administration to ensure best-in-class standards and procedures. Uses discretion to identify, prioritize, resource, and measure program, process and project execution and outcomes.

Responsibilities:

• Accountable for assigned financial and operational KPIs (Key Performance Indicators) for all stores in the network (e.g., individual regions and/or processes)
• Single threaded leader for designated Ecommerce processes, SOPs, initiatives, and projects with responsibility for managing the planning, execution, and delivery of assigned processes.
• Anticipates needs and develops business cases to initiate resource allocation and/or prioritization for new projects and strategies to drive program results.
• Responsible for communicating performance measurements and complex analysis to Enterprise, Regional and store leadership.
• Responsible for auditing operational processes and elevating issues to appropriate teams (e.g., Retail Operations, food safety, merchandising, distribution, inventory/SOT, planogram, E-Commerce)
• Coordinates and collaborates with operations, regional, and store leadership to develop and ensure implementation of high standards for product quality, program execution, process excellence and customer service.
• Diagnoses business performance and participates in Regional WBR (Weekly Business Review) processes and Global team WBR collaboration.
• Acts as liaison between regional leaders, merchandising teams, store product teams, and stores.
• Supports Executive Leaders in reinforcing total store support plan.
• Works with Regional leaders to set priorities and publish communication to stores via established communication channels. • Partners with cross functional teams to ensure cohesive relationship and issue resolution.
• Responsible for ensuring all food safety requirements are met and corrective actions are performed on time.
• Partners with regions to hire, onboard, train, coach/mentor, counsel, provide performance feedback and develop future talent to include Process Managers and Regional Store and E- Commerce Support Business Partners

Skills required:

• Advanced understanding of e-commerce operations, retail strategy, planning, and execution.
• Experienced in delivering exceptional customer experience in e-commerce, retail, and pickup.
• Strong quantitative, financial, and business acumen with experience building financial models and defining and vetting assumptions.
• Strong analytical skills with the ability to interpret trends and data and making informed projections/assertions.
• Leads and facilitates discussions, debates, and decision-making process with cross- functional partners and senior leadership.
• Self-motivated, ability to work independently under pressure with tight deadlines
• Excellent communication skills both written and verbal. Has the ability to communicate objectives in a clear and concise manner with all stakeholders while maintaining confidentiality.
• Collaborates with process or regional stakeholders to achieve objectives and ensure information flow.
• Able to effectively present information and respond to questions in both one-on-one situations and group meetings with all stakeholders.
• Participates in and provides senior-level support to team and cross-functional program stakeholders.
• Demonstrates excellent knowledge of the grocery product mix, supply base, and Retail Operations.
• Able to travel up to 50% of the time.

Education & Experience:

• BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and relevant experience.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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