Senior Manager, Restaurant Services Process Improvement

Summary Description: This position is responsible for leading Process Improvement initiatives of the Kitchen, People, CSR, and Business systems, which involves the resources and performance of each section. Develops, implements, and coaches optimal processes for these systems. Collaborates with all cross-functional departments representing operations on all new and existing projects within the restaurant scope.

• Organizes and conducts meetings with stakeholders to review existing procedures and identify opportunities for Process Improvement.
• Organizes and maintains all documents, resources, and processes associated with the restaurant systems (Kitchen, People, CSR, and Business) to ensure proper and efficient use.
• Validates and enhances procedures, documents, and resources associated with systems to ensure business relevance and future needs.
• Leads the development of the Key Performance Indicators (KPIs) within the restaurant systems. Monitors and coaches on performance.
• Provides a detailed overview of performance specific to the restaurant systems for key meetings and events (i.e., Quarterly Outlook Planning, Quarterly Business Planning, Leadership Summit).
• Conducts audits and implements processes aimed to improve efficiencies, reducing time needed for units to maintain key success factors.
• Creates and publishes communications to support adoption of processes within systems.
• Assumes additional responsibilities as assigned.

• Bachelor’s degree or equivalent work experience required

• 3+ years’ experience preferably in restaurant industry

• Proficiency in MS Office Word, Excel, Outlook, Power Point, and Visio (as applicable)
• Proficiency in JD Edwards (as applicable)
• Ability to communicate, influence, and negotiate decisions while motivating assigned staff
• Ability to work in a team environment

• Food Safety Certification (may vary based on city, county, and state requirements).
• Food Handler’s Certification

• Expected to work the necessary time to satisfactorily fulfill job responsibilities
• Must be able to report to work timely and as required by operational/business needs
• Must be able to work a full-time schedule and work outside of normal business hours when necessary
• Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary
• Must be able to travel occasionally both locally and long distances (including air travel), to worksites, meeting sites, and other locations

300 Concord Plaza Dr San Antonio TX 78216-6903