Sr App Reliability Engineer

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Job Summary
This position is responsible for optimizing reliability and stability of services/applications for our HCSC Application production environment. Enabling best practices for delivery teams and the technology production environment by monitoring availability and taking a holistic view of system health as well as shifting reliability considerations to the left ("reliability by design") to enable proactive vs reactive asset support. The Application Reliability Engineer will act as the liaison between Site Reliability Engineering (SRE), Product Engineering, and IT Product Teams to drive positive end-to-end user experiences and business outcomes. This role will help to establish and scale automation, as well as foster and drive Reliability core principles to develop an engineering mindset.
Required Job Qualifications:
* Bachelor's degree in computer science, Software Engineering, Information Technology or a related field and 8 years of work experience in Software Development/Application Support or Infrastructure Engineering roles OR 12 years of experience in Software Development/Application Support or Infrastructure Engineering.
* Experience with application monitoring, troubleshooting and automation.
* Experience in driving root cause analysis, continuous improvement, and automation initiatives at project level.
* Strong understanding of programming languages, databases, operating systems, and network infrastructure.
* Proactive approach to identifying problems, performance bottlenecks, and areas for improvement with a strong understanding of ticket management tools like Service Now.
* Proficiency in legacy mainframe and / or tools and technologies such as Java, Kotlin, Salesforce, Workday, Python, Linux, Windows, VM Ware Tanzu, Microsoft Azure and any API/Automation/CI-CD related technologies.
* Excellent communication skills, both written and verbal, and ability to work collaboratively with cross-functional teams.
* Candidate should have strong problem-solving and analytical skills, attention to detail and commitment to Continuous Learning.
Preferred Job Qualifications:
* Master's degree in related field.
* Strong experience and understanding in different life cycles including and not limited to Waterfall, Optimized Waterfall, Scrum, Scaled Agile, LeSS, Nexus and Scaled Scrum.
* Coding experience beyond simple scripts.
* Background with large-scale digital and / or high-volume, complex claims processing environments.
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HCSC Employment Statement:
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.