Sr. Product Reliability Engineer

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Sr. Product Reliability Engineer , you’ll have a unique opportunity to be part of a team that aims to take dealer product problem data (Work orders, SIMS & Claims) to a whole new level through operational and platform transformation. Dealer product problem data is a critical piece of product development, problem solving, and accountable metrics. The speed, quality, and completeness of this field, dealer, and customer data helps make Caterpillar products, factories, and suppliers better. As our product and solutions increase in complexity and technology, this need becomes even greater.

You’ll partner with Dealers, Global Quality, Product Groups, and others who depend on Product Problem (Work order, SIMS & Claims) data and document as-is processes, pain points, capture innovative ideas to enable improvement, and prioritize business requirements. You’ll partner with Cat Digital and Cat IT to assess technical feasibility, project timelines for development, and outline investment needs. And you’ll own the creation of prioritized, multi-generational roadmaps for the to-be processes, capabilities, and data needs, all of which have increased efficiency, simplicity, and business value at their core.

When it comes to releasing new operational processes and access to the new platform, you’ll lead the learning and adoption phase of the program. You’ll develop training plans, materials, and lead user adoption. You’ll also measure the business impact of the transformation program, capture user feedback, and prioritize enhancement ideas.
       
Job Duties/Responsibilities may include, but are not limited to: 

• Meet the requirements for product problem data and related processes

• Meet the dealer facing and internal requirements of Global Quality, including but not limited to Product Problem data and related functions of as-maintained product configuration and Failed Parts Return Process (FPRP) / Send-it-Back (SIB) or Partners in Quality (PIQ)

• Lead workshops to capture as-is processes, pain points, and identify innovative ideas that drive operational improvement

• Define critical business requirements and projected business value

• Partner to assess technical feasibility of to-be ideas, development timelines, and investment needs

• Determine risks, dependencies, and assumptions

• Own the development and implementation of prioritized, multi-generational roadmaps for the to-be processes, capabilities, and analytical needs 

• Define baseline and to-be value measurement plans that have increased efficiency and simplicity at their core. 

• Lead learning and adoption phase with Global Quality and other users impacted by Product Problem data

Skills:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Basic Qualifications: 

• Bachelor’s degree or 5+ years of relevant work experience

 
Top Candidates will also have: 

• At least 5 years of experience in product support, product group, industry team, or technology development or deployment

• Deep understanding of how product service information is collected at the dealership, ‘sent’ to Cat, and used by the various orgs at Cat for analysis, metrics and product improvement

• Deep understanding of the current Corporate tools for analyzing data (current capabilities and gaps)

• Knowledge of dealer practices and systems related to service, repairs & claims reporting

• Proven product quality or service engineering experience including data analysis

• Proven track record of running and completing CPI projects with high efficiency & effectivity

• Passion for raising the bar and delivering a world class experience for both internal and external audience

• Proven ability to lead complex projects and drive results with high autonomy

• Strong financial and business acumen to analyze, interpret, and make strategic recommendation regarding business investments and projected value

• Demonstrated involvement in innovation and use of technology to solve problems

• Successfully investigated complex issues and recommended solutions

• Strong skills in organization, collaboration, attention to detail, influencing, communication (both internally and with external partners), change management, and gaining commitment

• Experience with Agile methodology

• Demonstrated excellence in a team environment

Location Peoria. Relocation is available for this position. Travel 10%.

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Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

April 11, 2024 - April 21, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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