Sr. Analyst, Operations

The Labor Planning Senior Analyst is responsible for developing and executing the labor plan for the Operations business model for our retail locations. This Senior Analyst will oversee the labor planning and allocation for delivery of store inventory, planogram execution, merchandising, inventory maintenance, and Front End/Customer Service. This role will also oversee the processes in which store fulfillment are handled including curbside, in-store pick up, and delivery support. The Senior Analyst will directly manage the labor expense by providing each store a labor plan, by day. This position would also provide holistic labor decision support and performance management for business partners. In addition to managing labor, the role also ensures that our headcounts align to our labor hour issuance. Key cross-functional partnerships include Retail Operations, Workforce Operations, Financial Systems, Finance, Field Leadership, HR, and Data & Analytics partners.
What you’ll do

• Develop an in-depth understanding of operations labor and associated labor models and business drivers.
• Review labor plans for multiple variables, including business driver forecasts and trends.
• Develop the weekly labor allocation to load into the retail employee scheduling system (TLC) and reporting systems, while adhering to process timelines
• Articulate and apply how operations models and initiatives impact labor planning efforts while balancing financial impacts and commitments, including the ability to identify potential gaps or risks to the plan.
• Supports team and organizational strategies focused on optimizing the labor model.
• Check data for accuracy and challenge unreasonable assumptions; provide insights and recommendations.
• Analyze what is impacting the execution of the labor strategy and clearly articulate (and influence) these risks and opportunities to cross-functional partners.
• Develop cross functional relationships to promote understanding of labor planning models and labor allocation impacts.
• Ability to adapt and respond when priorities evolve, shift or when dealing with ambiguous situations.

Basic qualifications

• 2+ years of analytical, financial, or planning experience
• 2+ years of experience of proficiency using Microsoft Suite (Outlook, Word, PowerPoint, Excel)
• Effective communication skills (written, verbal and presentation)

Preferred qualifications

• 2+ years of budgeting or forecasting experience.
• Labor management experience
• Experience with IBM Cognos (TM1)

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:

• Competitive pay and PTO package
• Generous employee discount
• Physical and mental well-being support
• Robust benefit package

About us
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™