Sr Analyst - Field & Customer Solutions

Description

The Johnson & Johnson MedTech Companies are hiring a Senior Analyst to be located in West Chester, PA, or Raritan, NJ!

The Johnson & Johnson MedTech Companies have been working to make surgery better for more than a century. With meaningful breadth and depth in surgical technologies, orthopedic and interventional solutions, we seek to improve and enhance medical care for people worldwide. Together, we are working to shape the future of health through differentiated products and services.

Position Summary:

The Sr. Analyst – Field & Customer Solutions is responsible for the overall implementation and support of the company’s Advance Case Management (ACM) solution with key customers including IDNs, hospitals, ambulatory surgery centers and physician practices. This role will champion and lead all aspects of customer implementation projects working closely with business partners, customers, integrators, and customer technical resources to align on project work, timelines, and coordinate integration activities with customer’s Electronic Health Record, scheduling and imaging data sources.

The role also includes supporting and leading the development of processes, tools, metrics, and documentation to improve and standardize the implementation support approaches.

A strong candidate will demonstrate a strong ability to drive results with passion for customer excellence and proactive problem solving along with being comfortable working in a matrixed organization environment.

Are you interested in making a difference in a thriving diverse company culture, that celebrates the uniqueness of our employees and is committed to inclusion Apply today!

Primary Responsibilities:

• Lead communications with customer, integrator, distributor systems, sales consultants and Regional Leads for multiple unique implementations
• Partner with Regional leads and support customer pre-discovery calls to develop implementation plan for each customer
• Develop and present the technical slides and lead discussions around implementation options, required data, systems involved, next steps and proposed timeline
• Schedule, prepare, document weekly implementation meetings with the implementation team
• Setup customer data in the ACM system ahead of going Live
• Provide updates in Daily Connect and weekly meetings as required
• Track project status and update status in Power BI, Smartsheet, and other dashboards
• Ensure customer and integrator are working towards successful implementation in a timely manner
• Identify and work to resolve implementation roadblocks in coordination with the implementation team
• Prepare, schedule, and participate in UAT and Soft Launches as required
• Communicate and coordinate ACM live events
• Provide support as needed during the hypercare period
• Document and prepare for account turnover to Support
• Transfer implementation knowledge to Support team at end of hypercare period and ensure all documentation up to date and accessible

Additional Responsibilities

• Provide backup for the ACM support team as required
• Coordinate and facilitate the Daily Connect meeting
• Participate in ACM daily and weekly meetings to reflect status of accounts
• Prepare and provide Implementation Dashboard
• Support other Field & Customer solutions initiatives as required

Qualifications

Mandatory

• Minimum of Bachelor’s degree required; focused degree in Business, Engineering, Computer Science/Information Technology preferred
• Minimum of 2 to 5 years of relevant experience
• Strong project planning and coordination skills
• Strong communication and presentation skills
• Skilled at adapting to project constraints and resolving problems with minimal direction
• Able to present technical details along with concepts/solutions at a higher level to stakeholders

Desired

• Business Analysis and Project Management Experience
• Experience in implementing software solutions, preferably in Software as a Service (SAAS) environment
• Experience in customer/professional services and or consulting background Experience with collaborative team software tools (SharePoint, JIRA, Confluence, Teams)
• Experience with clinical data interfaces
• Experience with clinical systems in a healthcare environment
• Master’s degree in computer science or business administration
• Passion for creating customer value through innovative technology solutions
• Experience working in organizations using Agile software development methodologies
• Experience working with multiple levels in an organization
• Ability to lead multiple projects simultaneously

Other:

• Up to 10% travel may be required as business demands at peak times.
• The anticipated base pay range for this position is $73 ,000 to $ 102,000
• The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
• Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.
• For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits
• This job posting is anticipated to close on [Month/Day/Year]. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .]