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SalaryPosition Summary/Objective
The Intake Coordinator will process new orders and coordinate prior authorization processes. The successful candidate may work with referral sources to procure documents to ensure coverage for medications, contact facilities to schedule deliveries, and contact patients to schedule medication shipments.
This position works in a hybrid work environment. May be required to work either in-person or remotely, as needed.
Essential Functions
1.Call patients or facilities to schedule a day and time for delivery of medications.
2.Contact physician offices to secure prior authorization requests within the designated timeframe.
3.Process prescription orders from referral sources via telephone and fax.
4.Maintain and update spreadsheet information for each patient in the Hub Program databases.
5.Maintain compliance with all legal and safety guidelines as well as company policies and procedures.
Work Environment
This position operates in a quiet office environment and receives periodic supervision. Consideration for remote/at home office will be considered.
Competencies
Very good written and oral communication skills, customer service skills, organizational skills, time management, teamwork, problem solving ability, patience, collaboration skills, computer navigation skills (including MS Office Suite, database management), telephone and cell phone skills, and email skill. Requires documentation skills, accuracy, and detail orientation.
Physical demands typical of this position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods of time, use hands and fingers to operate a computer, mouse, telephone, or other equipment. Involves repetitive activities. Requires visual acuity to read, as well as mental concentration. Ability to meet tight deadlines and handle emergencies and changing priorities.
.Supervisory Responsibility
This position has no supervisory responsibility.
Travel
Work related travel is not required in this position.
Required Education and Experience
High school diploma or equivalent
Skilled in MS Office Suite and database
Preferred Education and Experience
Certified Pharmacy Technician (CPhT)
Security Clearance/Background Check
If required.
AA/EEO Statement
If required.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
This job description has been approved by all levels of management
Experience
Preferred- Customer service experience
- Verbal and written communication skills
- Experience in Specialty and/or independent pharmacy a plus
- Prior pre-authorization experience preferred
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
