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SalarySpecialty Lens Logistics Agent
The Specialty Lens Logistics Team provides support to our GP/Specialty Lens customers, Sales team, Consultants and Specialty CSR's.
Essential Responsibilities include the following. Other duties and special projects may be assigned.
- Open and sort all incoming mail.
- Complete all warranty claims received in a timely and professional manner.
- Initiate and process all investigation claims.
- Develop and maintain open communication with customers and sales team to achieve maximum levels of customer satisfaction.
- Consult with management to be informed of a correct course of action to resolve customer warranty issues.
- Answer all incoming calls and email inquiries regarding warranty claims.
- Complete invoice adjustment forms for credit and rebills.
- Assist with OSV ordering/receiving/invoicing
- Coordinate product to be returned to Production for inspection and returned to the customer
- Obtain status updates, expediting and tracking information and report back to the customer in a timely manner.
- Provide management with information regarding returns that are reoccurring or that may require further investigation.
- Complete scanning of invoices daily for OSV lenses
- Coordinate and prioritize special requests ensuring that customer needs are met daily.
- Complete filing daily for OSV lenses
- Responsible for all drop ship invoicing and crediting in a timely manner
- Responsible for reviews of all outside vendor invoices to ensure correct pricing and discounts have been applied and aligned with doctor’s list price from ABB OPTICAL GROUP.
- Maintain a clean work environment
- Adhere to all company policies and procedures
- Other duties as required
QUALIFICATIONS
Required Qualifications
- High school diploma or equivalent
- Must have strong communication skills (English written, English reading, and English verbal).
- Must have demonstrated excellent problem-solving and conflict resolution capabilities.
- Must be capable of sourcing answers/solutions from a variety of available resources.
- Must have strong interpersonal skills.
- Must have the ability to work on complex tasks, with little or no direct supervision; Must have a strong mechanical aptitude and mathematical skills.
- Must have a positive attitude and pleasant demeanor with strong customer service skills.
- Must be capable of working independently and within a team environment.
- Must have exemplary time management skills and the ability to work in a fast-paced and high demand environment.
Desired Qualifications
- Prior customer service experience is preferred.
- Prior office experience is preferred
For US Candidates
The anticipated base pay range for this position is $18.00 to $21.00
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (applicable states), 401k, tuition reimbursement, eyewear discounts.
US employees are eligible for the following time off benefits:
- Vacation and/or Sick time
- Holiday pay
- Birthday PTO
Upon request and consistent with applicable laws, ABB Optical will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HR@abboptical.com.
ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.
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