Special Assistant For Community Relations - Hra Administrator's Office

Company Description
Job Description
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
The Office of the HRA Administrator is recruiting for one (1) Community Coordinator, to function as the Special Assistant for Community Relations - HRA Administrator's Office, who will:
- Serve as the liaison between the Administrator's Office and community-based organizations and other stakeholders by providing support and response to high-level inquires/complaints. May be tasked with responding to similar inquiries and complaints delegated by the Commissioner's Office, City Hall or IGA as they pertain to and warrant handling by HRA.
- Research and respond to inquiries/correspondences/complaints timely. Handle telephone and email inquiries, providing consistent, accurate, and when necessary, appropriately vetted information to internal and external agency personnel, constituents, stakeholders, community leaders or elected officials.
- Assist in administrative activities to support the Administrator's Office and the Senior Staff; reviewing incoming correspondence for the Chief of Staff; prioritizing accordingly.
- Develop and maintain an ongoing tracking and reporting system to ensure deadlines for responding to correspondence or other inquires are met, including utilizing the agency IQ system.
- Provide exceptional customer service to all inquiries to the Administrator by being one of the first points of contact for constituents and other external stakeholders contacting the Office.
- Prepare memoranda and other correspondence, reports, spreadsheets, presentations, and other materials to support the HRA Administrator as needed.
- Perform other duties as needed.
Qualifications
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.