Spa Receptionist

THE CLUB AT ADMIRALS COVE

JOB DESCRIPTION

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Job Title: Spa Receptionist

Department: Spa

Reports To: Spa Manager

FLSA Status: Non-exempt

Approved By: Director of Wellness

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Summary:

Assist members and guests in booking spa services. Answers questions about spa facilities and directs members and guests to their desired location.

Essential Duties and Responsibilities include but are not limited to the following:

• Responds to high volume of telephone calls.
• Makes appointments for members and guests and cancels and/or modifies appointments as necessary.
• Greets members and guests in a professional and courteous manner.
• Assists members with product purchases and encourages retail sales.
• Keeps informed and knowledgeable of all Spa services, their times of operation, the facilities, and retail merchandise.
• Answers questions and provides information to members and guests about the facility and provides members with their itineraries.
• Charges services to the member’s account or charges guests to their credit card.
• Operates and utilizes the reservation system.
• Provides information to members about new and upcoming events and classes.
• Sells spa, fitness, and salon products while maintaining retail display areas by daily stocking and cleaning.
• Maintaisn a neat and organized facility.
• Properly opens and closes spa and fitness center each day according to standard operating procedures.
• Be informed about all policies and procedures. Promote Spas and all services, products, and programs.
• Reconciles all member and credit card transactions at the end of closing shift.
• Enforces policies and procedures.
• Attends monthly staff meetings.
• Communicates with members, co-workers, management, and the general public in a courteous and professional manner.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.
• Exhibits and maintains a professional demeanor to reflect a positive image of The Club at Admirals Cove.
• Performs other duties as assigned by the Spa Manager and Director of Wellness.

Knowledge, Skills, and Abilities:

• Requires excellent customer service skills.
• Requires proper telephone etiquette.
• Knowledge of spa products and services.
• Sales, retail, or cosmetics experience.
• Previous club experience is preferred.
• Ability to communicate well in English verbally and in writing.
• Ability to understand and carry out verbal and written instructions in English.
• Ability to interact professionally and maintain effective working relationships with superiors, co-workers, and members.
• Ability to interact professionally and maintain effective working relationships with superiors, co-workers, and members.
• Must be able to multi-task and work in a fast-paced environment.

Supervisory Responsibilities:

This job does not have supervisory responsibilities,

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High School Diploma or general education degree (GED) plus a minimum of one-year related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to communicate well in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members and employees of the organization.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word, Excel, Outlook, and reservation software.

Certificates and Licenses:

CPR & AED certification.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move 25 pounds. While performing the duties of this job, the employee is regularly required to talk, hear, walk, sit, and stand. The employee is occasionally required to use hands to finger, handle, feel, and reach with hands and arms.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to solutions and airborne particles.

The noise level in the work environment is usually moderate.

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This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of the essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and acknowledge the above referenced duties and responsibilities assigned to my position.

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Signature Date

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Print Name

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)

Work Location: In person