Spa Manager

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home. Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Palm University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!) Overview:

Coordinates and assists in supervising all areas in the spa. Acts as Spa Director when Spa Director is not present ensuring guest service is exceeding expectation throughout the spa. Performs any other reasonably related duties to ensure optimum guest and/or staff satisfaction. Is an active part of motivating and developing the Spa Team. Supports the Spa Director in new innovative programs and trainings for the spa.

We are looking for a highly motivated, detail oriented and customer focused individual to join our team as a Spa Manager! The Spa Manager is responsible for effectively managing all operational aspects of the spa to include adequate staffing levels, as well as product inventory and ordering.

They will be working closely with different members of our team, so they will need to be quick on your feet and have an engaging attitude. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

• Full operational responsibility for the daily operations of the Spa.
• Ensure compliance with all state and federal safety regulations as it pertains to the equipment and materials used in the Spa and Fitness Center.
• Creates a team of service providers to meet all aspects of professionalism and service demands, ensuring that the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Interview, select and retain excellent staff to create a leading service and treatment presentation.
• Direct, train and maintain high level of job satisfaction/morale/teamwork among associates in respective areas of responsibility.
• Recommends short and long-term goals for department regarding training and structure.
• Promotes and champions resort culture and guiding principles, leads this process on an ongoing basis.
• Implement strategic and tactical plans to achieve departmental financial budgeting goals and expectations.
• Develops and recommends department products, programs, services, policies, and procedures.
• Consistently deliver accurate forecasting projections for areas of responsibility and implement effective adjustments as required in staffing and other cost drivers to ensure margin integrity.
• Coordinates and oversees training opportunities regarding new associates on both services and retail product lines.
• Assist in ensuring cleanliness of public spa areas to include spa retail, treatment rooms, locker rooms, storage areas, product storage and fitness center.
• Monitors and maintains the Wellness Center's physical infrastructure, including the fitness room equipment/area.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Responsible for coordination and execution of spa packages.
• Assists in conducting monthly trend statistics on treatments and peak operating times.
• Consistently research and recommend change in retail and professional products, keeping abreast of market and industry trends/changes.
• Liaises with the Health Inspector to ensure government standards are met.
• Designs, implements, and evaluates health education, curriculum, seminars workshops, courses, and self-help programs for both guest and staff use.
• Other duties as assigned.

Qualifications:

• Someone with a minimum of 3-5 years’ experience in Spa operations or related field.
• Someone with working knowledge of computer programs including Word, Excel and Microsoft Outlook. Knowledge of POS/Booking Software.
• Someone with excellent Interpersonal, communication and listening skills – with both external and internal customers.
• Someone with retail purchasing and inventory knowledge.
• Someone with a strong attention to detail and high standards of quality and cleanliness.
• Someone with strong analytical and problem-solving skills and ability to handle pressure situations with ease.
• Someone who can frequently bend, push/pull, and lifting/carrying of up to 30 lbs. and occasional lifting/carrying of up to 50 lbs.
• Someone with a flexible schedule that allows them to work weekends and holidays.

Other: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move employees from their accustomed shift as business demands.

We are a drug-free work place; criminal background required. We participate in Everify. EOE/M/F/D/V

Job involves working:

under variable temperature conditions (or extreme heat or cold). under variable noise levels. outdoors/indoors. around fumes and/or odor hazards. around dust and/or mite hazards. around chemicals.