Solutions Architect

Blue Sky eLearn is searching for an experienced Solutions Architect to play a pivotal role in delivering technical expertise throughout the customer lifecycle. In this role, you will immerse yourself in understanding our customers' unique business challenges and pain points, using this insight to develop tailored, innovative solutions that not only meet technical standards, but also seamlessly align with client needs. The Solutions Architect's core task is to conceptualize comprehensive solutions that directly address these challenges while effectively communicating their value to stakeholders.

You will serve as a crucial link between sales, client experience, and product development, skillfully communicating the value of our solutions to all stakeholders. Your time will be split on average, 50/50 between sales and post-sales responsibilities. This role offers a unique opportunity to be at the heart of our team, contributing significantly to the evolution of our technical solutions, including advanced integration systems.

If you are ready to join a team where your work has a direct impact on our clients and helps shape the future of our solutions, Blue Sky eLearn could be the perfect fit. Join us in our journey to deliver exceptional value and innovation to our clients, in an environment that values creativity and forward-thinking.

Who you are

• Expert in Solution Design: You have a proven track record in designing complex solutions, adept at creating architectures that integrate seamlessly with existing systems. Your designs reflect a deep understanding of client requirements and are tailored to enhance user experience and optimize data flow.
• Strategic Visionary: You possess a unique ability to see the larger picture, aligning technical solutions with business strategies. Your approach is holistic, ensuring every aspect of the solution contributes to meeting the overarching business goals.
• Client-Centric Problem Solver: With a focus on client needs, you excel in identifying and addressing unique business challenges. Your solutions are not just technically sound but are crafted keeping in mind the client's specific pain points and objectives.
• Effective Communicator and Liaison: Your communication skills bridge the gap between technical and non-technical stakeholders. Whether it’s presenting to a client or collaborating with the product team, your ability to articulate complex concepts is unparalleled.
• Collaborative Team Player: You understand the value of collaboration, working closely with sales, client experience, and product development teams. Your approach fosters a unified effort towards common goals, enhancing the overall effectiveness of the team.

Responsibilities

Sales (50%):

• Work closely with our sales teams to connect with both potential and existing clients, gaining a deep understanding of their unique requirements & technical challenges.
• Design tailored solutions that address client needs, focusing on seamless integration with third-party systems, ensuring a cohesive and efficient client experience
• Create comprehensive technical proposals, including system diagrams, product demos, technical specifications, and migration plans
• Enable and support the sales teams in effectively positioning and selling Path LMS with a focus on integration solutions
• Address and resolve technical queries and objections raised during the sales process, ensuring clients have a clear understanding of Path LMS capabilities, benefits & support integrations

Post-Sales (50%):

• Lead and contribute to the implementation of Path LMS by providing architectural guidance & overseeing configuration when integrating with 3rd party systems, and ensuring alignment with client requirements
• Create scalable, efficient enterprise-level solutions and architectures aligned with client requirements.
• Cross-collaboration with product and engineering teams, ensuring new integrations or product developments are feasible and meet the implementation timelines
• Conduct discovery sessions and solution design workshops with clients, documenting specifications and creating detailed implementation plans Translate client requirements into practical configurations and workflows.
• Develop and provide client-facing documentation for implementation and integration processes.
• Act as technical advisor for integration with Path LMS, offering expertise in the product & its integration capabilities
• Foster close collaboration with internal and external cross-functional teams to ensure the integration of technical solutions with business strategies.

Requirements

• Background in Solutions Consulting, Sales Engineering, or similar roles with a focus on SaaS solution implementation and API usage.
• Bachelor’s Degree in a technical field or equivalent.
• Experience with LMS, CRMs, AMS, eCommerce platforms, or Badging platforms.
• Exceptional skills in presentations, demonstrations, and facilitation.
• Expert-level knowledge and understanding of solution architecture, solution design and delivery, technology infrastructure, and integration.
• Ability to articulate complex technical concepts in an understandable manner.
• Excellent communication skills, both written and verbal.
• Proven ability to manage multiple projects and priorities.
• Demonstrated ability to convey technical features and benefits to customers.
• Creativity in problem-solving, customizing solutions to meet specific client needs.
• Experience in requirement gathering, discovery sessions, and strong project management for technical implementations.
• Pre-sales experience with complex API-based or SaaS products, including technical discovery and presenting demos.

Preferred Qualifications

• REST and GraphQL API Knowledge
• Data analysis, BI Tools, SQL proficiency
• Experience with front-end scripting languages
• Experience working with B2B SaaS and Agile software development teams

Benefits

• 100% remote from your US based home office
• 100% employer paid medical and dental for employee only coverage with the option to upgrade to premium plans as well as obtain dependent coverage
• 100% employer paid short-term disability and basic life insurance
• Competitive paid time off package including dedicated vacation, sick, volunteer, and bereavement leave
• 11 paid company holidays
• Up to 16 weeks of paid family leave to welcome a child to your family
• A 401(k) program with employer match to help support your long-term financial plans
• Annual professional development reimbursement

About Blue Sky eLearn

Founded in San Diego, CA, Blue Sky eLearn provides a full range of learning technologies that include a proprietary learning management system and a complete set of virtual event services. We help organizations capture educational content from either live or virtual settings, then manage and deliver that content to a global audience through our learning platform.

We facilitate thousands of live web events each year for our clients. We currently house over 100,000 learning modules and have electronically issued over two million certificates to online learners.