Software Support Level 1

DaySmart is a provider of business management software that specializes in providing scheduling and workflow solutions to businesses around the world. We provide award-winning business software to thousands of users in a variety of industries. 

Love technology? Come join our technical support team! Fun place to work, great benefits and advanced technical training.

Responsibilities:

• Provide superior customer service to DaySmart customers
• Manage chat and email conversations
• Ability to be on call on holidays and weekends
• Field trouble-shooting questions over the phone (occasionally via chat or email) regarding networking, hardware, additional software services, reporting discrepancies, etc. for a wide range of customer skill levels
• Field general use questions over the phone (occasionally via chat or email) about our software and additional services
• Train customers on how to utilize our software, features, and additional services such as email marketing, text reminders, phone applications, and online booking websites
• Assist in exporting existing customer data for our database conversion team and assist in importing the converted data into the customer’s software
• Upsell additional add-on services
• Participate in daily departmental meetings communicating recent customer’s issues and concerns
• Communicate possible software bugs and customer-specific database issues to management
• Special projects assigned as needed (For example: mobile app testing, beta version testing for desktop, customer follow-up in response to reviews, database conversion, building computers, etc.)

    What We Expect to See:

• Proficient in using Windows and Microsoft Office Suite
• Prior customer service experience
• Positive attitude
• Excellent written and verbal communication skills
• Strong problem-solving skills
• Ability to adapt quickly
• Ability to work until 8pm or later on weekdays
• Ability to be on call on weekends and holidays

    What We Like to See:

• Tinkering mindset
• Ability to work on Saturday
• Former Geek Squad or similar experience
• Eagerness to learn and grow
• Passion for helping others 
• Passion for technology

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran.

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