Software Support Engineer

We are immediately hiring a Software Support Engineer.  They will be a member of a Video Platform Software Engineering division concentrating on Ad Sales technology.  

The Software Support Engineer will be responsible for two key areas: troubleshooting issues and observability.  You will be required to work closely with the software engineering, quality engineering, support, and enterprise SRE teams to ensure the reliability, performance, and availability of our applications and services.  In addition to building solutions and utilizing tools, it will require considerable documentation to improve support and observability.  

About Us:

• At Railroad19, we build custom enterprise-level applications and cloud-platform solutions for Fortune 500 companies using diverse, current technologies to best meet our clients' needs.

• We're more than just software consultants. We’re a specialized team of developers and architects who bring depth, value and commitment to the work we do, only bringing our 'A' game to the table. Hard work and a desire to lead the industry - this is our company culture - this is what sets Railroad19 apart.

• When you join Railroad19 you are part of a company that values your work and gives you the tools you need to succeed, while offering you a work/life balance. We are headquartered in Saratoga Springs, New York, but we are a distributed team of remote developers across the US.

• This is a Full-Time (W2) position offering competitive compensation, as well as comprehensive benefits, vacation, 401k and more.

• The role is remote - U.S. located, only full time (NO- contractors, Corp-to-Corp or 1099).

Core Responsibilities:

• Troubleshooting

• Performs hands-on debugging, programming and testing.

• Analyzes database tables, understands the business data and logic and write queries/procedures.

• Identifies the root causes and the services causing issues.

• Documents and communicates findings and solutions to both software engineers and business users in a clear and concise manner.

• Documents and follows standard operating procedures (SOPs) for production troubleshooting and incident management.

• Observability

• Determines what alerts, monitors, and logs are needed to help troubleshoot and prevent issues.

• Communicates requirements to the enterprise SRE team and the software engineering teams.

• Configures and builds solutions to collect, alert, and observe metrics.

• Utilizes tools to troubleshoot issues and anticipate and prevent potential issues.

• Other

• Guides and directs onshore and offshore team members when needed.

• Collaborates with a product to understand user stories and engineering to understand architecture and design, environments and deployments

Skills & Experience:

• At least 3 years of programming experience (Java 1.8+)

• At least 3 years of experience as a software engineer, Support Engineer, or site reliability engineer. 

• Strong understanding with RDMS databases (NoSQL a plus)

• Experience working with AWS (S3, Lambda, EC2, ECS, EKS, etc.)

• Experience setting up monitors for troubleshooting issues (CloudWatch, Splunk, Datadog, Prometheus, Grafana, etc.)

• Willingness to work during non-business hours if needed (nights and weekends) for key business cycle and troubleshooting urgent issues

Preferred Requirements (bonus):

• Bachelor’s degree in Computer Science, Engineering or other technical discipline

• Solid understanding of micro-services architecture and API’s

• Experience with data streaming (Apache Kafka)

• Experience with automated testing.

• Experience with version control management (Git/GitHub/GitLab)

• Experience with Continuous Integration/Development

• Excellent communication and collaboration skills

• Experience with application performance tuning.

$90,000 - $110,000 a year

Base Salary, competitive benefits, 401k match and paid time off.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.