Junior Software Support Engineer

Description

Title: Junior Software Support Engineer

Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.

Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.

Job Summary

Under the direction of the Director of IT Applications and Development, the Junior, Software Support Engineer provides assistance, advice, and solutions in support of enterprise applications. In support of end user adoption, incident resolution, and problem resolution. The Engineer will research best practices, investigate problems, identify root causes, and collaboratively engineer solutions. The Junior, Software Support Engineer works in conjunction with Software Development staff, Tech Support staff, IT vendors, and end users to develop quick, effective solutions.

What You’ll Do:

• Support and foster end-user engagement of enterprise applications.
• Manage, research, and ensure resolution to software related requests for assistance (incidents, problems).
• Perform triage functions by troubleshooting software and identifying root causes of software problems.
• Analyze software related errors, alerts, issues, and propose solutions.
• Configure application workflows, monitors, alerts, reports, and SQL queries.
• Administer and configure enterprise applications.
• Test (verify) solutions using manual and automated testing tools, prior to implementation.
• Perform technical support functions related for enterprise applications.
• Document Software Support activities thoroughly, accurately, and in a timely manner.
• Make decisions quickly, sometimes with limited information.
• Review work log, customer feedback periodically with supervisor and other team members, to identify and act on opportunities for improvement.
• Participates in Enterprise Systems on-call procedure.
• Live and champion IOA core values at all times, demonstrating the highest level of personal character, integrity and servant leadership.
• Performs other duties as assigned.

What We’re Looking For:

 1-2 years of related experience

 Excellent multi-tasking, and organizations skills

 Outstanding verbal / written communication skills

 High School Diploma (or equivalent)

 Must work well independently or as part of a team

 Ability to work well with technical and non-technical staff

What We Offer:

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses

Still wondering if IOA is the right fit for you?

• If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
• If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
• If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.