Address
Form of work
Salary...
We are seeking a knowledgeable Application Support Engineer to monitor and maintain the efficiency of our software. In this role, your duties will include working as part of the product engineering team and collaborating with cross-functional colleagues in Customer Success. You will also be required to provide complex problem solving support to our clients as the last line of defense using extensive knowledge developed by being a critical member of the product engineering team. To ensure success as an Application Support Engineer, you should possess extensive experience in providing Application Support in a fast-paced environment as well as deep engineering talent. Top-Notch Application Support Engineers distinguish themselves by being proactive and digging in to solve problems without the need for further escalation.
YOUR DAY-TO-DAY WILL INVOLVE...
- Providing real-time support for our customers and resolving customer issues.
- Providing timely, well-communicated updates and performing root cause analysis.
- Performing analyses on software application functionality and suggesting improvements.
- Collaborating with our Product Engineering teams to build new features and fix bugs.
- Partnering with the Product Engineering team, internal users, and customers to improve application performance.
- Working with our Product Deployment squad to improve our cross-cloud deployments using Kubernetes, Helm, and Docker.
- Documenting and improving processes.
SOME THINGS WE CONSIDER IMPORTANT FOR THIS ROLE...
- 0 - 2 years of experience.
- Willingness to work off-hours to support client migrations and installs.
- This role will be asked to occasionally work nights and some weekends. You will be able to shift your schedule to ensure proper work life balance.
- Advanced proficiency in determining the causes of application errors and repairing them.
- Demonstrable experience as an Application Support Engineer in a related field is a big plus.
- Advanced knowledge of front end and back end programming languages, such as C++, SQL, Angular, Java, Javascript, and Python.
- Excellent communication skills.
- A passion for solving complex problems.
- The equivalent of a Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
Benefits
At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes:
100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)- 100% employer paid mental wellness platform for you and your dependents
- Stock Options
- Wellness perks (100% employer paid Whoop fitness band and subscription)
- Paid parental leave (Both Maternity and Paternity)
- Unlimited Paid time off (U.S. based positions)
- Learning and Development Resources
