Address
Form of workSocial Service Outreach Coordinator (IDPL) - Citizenship
COMPANY DESCRIPTION
Instituto del Progreso Latino is a community organization whose mission is to contribute to the fullest development of Latino(a) immigrants and their families through education, training and employment that fosters participation in the changing U.S. society while preserving cultural identity and dignity. Founded in 1977 to help Latino’s learn basic skills, pass the civil service exam and obtain higher paying post office jobs, Instituto has grown to a flourishing educational center serving over 14,000 Chicago families per year.
Instituto del Progreso Latino is a community organization whose mission is to contribute to the fullest development of Latino(a) immigrants and their families through education, training and employment that fosters participation in the changing U.S. society while preserving cultural identity and dignity. Founded in 1977 to help Latino’s learn basic skills, pass the civil service exam and obtain higher paying post office jobs, Instituto has grown to a flourishing educational center serving over 14,000 Chicago families per year.
POSITION DESCRIPTION
The Outreach Coordinator is a volunteer recruitment and client service position that works with a team of community volunteers to hold community information sessions; to make Citizenship and other immigration legal services known and available to the community, and to help clients access services at other agencies, and to help clients receive legal aid, public benefits, counseling, emergency relief, adult education, City of Chicago ID, and other services of particular value to the immigrant community. To follow up with all clients registered to ensure that they are progressing in their goals. The Outreach Coordinator reports to the Dean of Adult Education and is responsible for organizing, coordinating and carrying out community education efforts, including presentations, direct door to door campaigns with paid and volunteer staff, and social media communication. The coordinator provides community information to the public seeking relief and/or services and follow ups with clients and other tasks assigned to help fulfill the program goals, which are always tied to helping a specific client register and complete a specific service, especially immigration legal relief, adult education, emergency food and rent relief, and counseling. The coordinator prepares monthly reports for funders and internal requests. The coordinator will attend Navigator training workshops and meetings on a regular basis, plus other duties as needed and assigned in order to fulfill contractual obligations of foundations and government funders.
ESSENTIAL DUTIES AND RESPONSIBILITIES
ESSENTIAL DUTIES AND RESPONSIBILITIES
- To plan and realize presentations on immigration legal services, citizenship, emergency relief, adult education, and other services that immigrants need to help integrate into life in Chicago and the US.
- To recruit and supervise community residents to become Community Navigators, a leadership initiative that helps immigrants help themselves.
- To follow up with clients who request services and assist them with anything needed to register and access legal services, adult education, emergency relief, counseling, public benefits, and other needed Social Services.
- To attend funder program meetings in representation of Instituto del Progreso Latino
- To reach the public through presentations, on line and other outreach techniques.
- To recruit, onboard, and train volunteers and Navigators to assist in Community Outreach
- Maintain data and fill out reports based on program activities, including client outcomes, as well as properly documented outreach activities.
- Makes program visible in the community as needed.
- Attend Navigator meetings and trainings.
- Prepares monthly reports for funders and IDPL as requested.
- Work on other projects when deemed appropriate by the Program Coordinator for the completion of the program’s goals and objectives.
QUALIFICATIONS, EXPEREICNE/EDUCATION
- Must have HS Diploma; BA/ BS preferred
- Previous experience in supervision and team leadership
- High degree of familiarity with volunteer based activities and community or parish service.
- Able to work with a wide variety of people, manage conflict and stress appropriately
- Team player and willing to take on multiple tasks at once and independent worker, requires minimal supervision
- Exceptional organization and time management skills
- Outstanding and Exemplary “customer service” attitude
- Excellent oral and written communication skills, bilingual English/Spanish preferred
- Dependability, punctuality and strong time management skills
- Strong project management skills, attention to detail and effective management of multiple projects at one time
- Ability to adhere to deadlines, react to unpredictable events quickly and efficiently, be resourceful, manage conflict and challenges well
- Advance skills with Microsoft Office, Word, Excel, PowerPoint, and Internet.
- Be available to work weekends and unconventional hours when required
The above is intended to describe the general conditions of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.
PHYSICAL DEMANDS
Nature of work requires an ability to operate standard business office equipment. Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files.
WORKING CONDITIONS
Majority of work performed in a general office environment. Position requires availability for extended hours plus non-traditional hours required to perform job duties. Also requires participation and attendance at organization sponsored events and meetings.
Instituto del Progreso Latino is an Equal Opportunity Employer
