Fhp Case Manager

The Flexible Housing Pool (FHP) Outreach Worker provides comprehensive, individualized support services using a client centered harm reduction, trauma informed model for clients in the flexible Housing Pool. Responsibilities include outreach to street and shelter-based clients across the Chicagoland area, linkage to temporary housing, accompanying clients to medical & benefits appointments and connecting clients to Case Managers and community- based resources.

Job Duties include, but are not limited to:

• Provide case management services including intakes, assessments, service planning, referral and linkage management, and ad advocacy to individuals or families who are homeless.
• Identify client needs, including barriers to receiving appropriate services and assist with effective problem solving to address issues.
• Utilize personal vehicle to perform outreach activities, and tasks related to job description.
• Conduct daily outreach and visits.
• Perform crisis intervention and interventions as needed using Harm reduction & Trauma informed philosophies.
• Assist clients in meeting all lease requirements including documentation and income certification. Work with clients to assist them in addressing issues to prevent eviction.
• Coordinate moving, furniture, and starter kit resources with the FHP team members.
• Ensure clients are receiving all necessary covered health insurance benefits including medical and behavioral health services.
• Ensure clients respond to requests to verify eligibility as part of the state’s Medicaid redetermination process in a timely manner so as not to lose medical coverage.
• Cover for a rotating shift on the 24/7 crisis line available to FHP clients (every other month for one week).
• Make appropriate referrals for services based on client goals and needs and ensure that linkages are secure and functional.
• Provide education and resources based on the needs of client regarding maintaining housing and improving income status, community involvement, personal hygiene, life skills, and other identified needs.
• Assist clients in enrolling in public benefits such as SNAP, SOAR or employment readiness programs.
• Assist clients in obtaining state ID, social security card, birth certificate, and other necessary documents to receive services.
• Verify enrollment in medical care or support clients to engage in medical care by providing information assisting in finding medical provider or helping clients make appointments.
• Refer and link clients to appropriate services within the system of care that promotes positive health outcomes, treatment adherence, and greater self- sufficiency.
• Member of FHP Partnership.
• Work in collaboration with the Flexible Housing Pool systems Integration TEAM (SIT) to receive referrals for additional services, attend all SIT meetings to provide updates, address client concerns and successes and troubleshoot issues with peers.
• Attends all mandated Flexible Housing Pool training.
• Maintain appropriate and timely communication with Flexible Housing Pool team, partner agencies, Care Coordinators, and hospital partners to ensure high quality services are provided to the client.
• Maintain the confidentiality of client information in any written, oral, or electronic form including, but not limited to, health information, HIV/AIDS status, and disability information. Release such information only as needed and with proper release from the client unless mandated by law.
• Complete case notes & services topics in Case Worthy within the stated policy and procedures.
• Enter all referrals in Case Worthy and HMIS.
• Maintains all applicable and required documentation in participants files.
• Work collaboratively with the Flexible Housing Pool data team to ensure data quality.
• Complete all Flexible Housing Pool paperwork and additional agency paperwork when necessary.
• Complete self- reported health assessments and other tools requested by funder or Flexible Housing Pool team.
• Maintain required professional knowledge and job skills. Attend and participate in staff development opportunities.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities

Administrative Ability: The ability to maintain accurate work records and access these records as necessary.

Affordable Care Act (ACA): Knowledge of the Affordable Care Act and the rules defining eligibility and enrollment policies. This includes knowledge of the provisions of the Affordable Care Act related to Medicaid.

Attention to Detail: The ability to accomplish a task with concern for all areas involved, no matter how small. This includes the ability to notice inconsistencies/faults in Foundation processes to ensure the quality of services provided by the organization and to prevent further inefficiencies.

Autonomy: The ability to work without close supervision, taking ownership of work activities and ensuring tasks meet agency standards.

Case Management: The ability to assess participants needs, create care plans, and follow up to address barriers and ensure care is continuous and comprehensive. This includes the ability to utilize tools (i.e., adherence, counseling, risk assessment) for case management purposes.

Customer Service Orientation: The ability to provide efficient, quality service to both internal and external customers. This includes putting the customers first, following through on responsibilities, ensuring that promised work is completed, taking responsibility for commitments.

Database Use: Knowledge of Microsoft Excel and/or other database programs. This includes the ability to generate basic reports using these programs.

Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable (e.g., adhering to the attendance policy), trustworthy, and accountable for completing work activities.

English Language Proficiency- The ability to speak English and understand spoken English when receiving instructions, and talking with management, co-workers, and customers.

Follow-Through: The ability to follow up with participants in a timely manner. This includes the ability to monitor and actively participate in the continuation and completion of a task or activity to ensure follow-through and proper completion.

Harm Reduction: Knowledge of strategies directed toward individuals or groups that aim to reduce the harms associated with certain behaviors. This includes knowledge of target populations and the context in which harm reduction strategies are delivered. This also includes the ability to apply harm reduction strategies to reduce adverse consequences.

HIPAA: The ability and willingness to learn and understand the Health Insurance Portability and Accountability Act (HIPAA) guidelines and procedures specific to protecting health information (for example, releasing medical information, waste disposal, security).

Homeless Populations: Knowledge of the cause of homelessness, who it affects, and the factors (e.g., racial inequalities, Socio Economic Status) that can contribute to an individual being homeless. This includes the ability to understand the culture of homelessness and engage homeless or formerly homeless populations.

Initiative: The ability and willingness to take independent action and complete job tasks without being instructed to complete them. This includes the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.

Interpersonal Skills: The ability to develop and maintain professional trusting and positive working relationships with managers, supervisors, staff, co-workers, partner agencies, and vendors. This includes the ability to engage others in conversation and actively participate in conversations while interacting with others; being cooperative, approachable, and taking timeto listen to and address other questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.

Planning and Organizing: The ability to prioritize, plan, and coordinate work activities, and manage resources so work objectives are accomplished efficiently.

Problem Solving: The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.

Resolve Conflicts: The ability to manage and resolve conflict or disputes between individuals. This includes seeking an understanding of all sides involved in the conflict and striving for win-win solutions.

Stress Tolerance: The ability to work productively and effectively when faced with stressful work situations and time constraints. This includes the ability to maintain patience and effective interactions with others under stressful working conditions, and to maintain a calm, controlled, and professional manner when facing high pressure and demanding situations.

Supportive Housing: Knowledge of supportive housing programs (affordable housing with support services) for individuals/families confronted with homelessness and who also have very low income and/or serious, persistent issues that may include addiction or alcoholism, mental health, HIV/AIDS, diverse disabilities, or other serious challenges to a successful life. This includes the ability to implement a Housing First model.

Teamwork: The ability to actively participate and contribute to team effectiveness. This includes demonstrating commitment and willingness to focus individual effort to ensure the success of the team, department, or agency.

Communication Verbal & Written: The ability to communicate information clearly and politely to co-workers, supervisors, and guests when speaking. This includes targeting the amount, style, and content of the information to the needs of the receiver. The ability to write sentences and paragraphs following the basic rules of spelling, grammar, and punctuation.

Job Requirements

• Bachelor’s degree in social servicesor related field and 1 or more years Supportive Housing Case Management experience or 3 or more years Supportive Housing Case Management experience.
• Experience applying Homelessness and Supportive Housing concepts.
• Experience applying Harm Reduction and Housing First philosophies.

Preferred Qualifications

• 1 or more years’ experience in Substance Use and Mental Health field.
• Experience in applying Crisis Prevention, Intervention, Goal Setting, and Resolution Techniques.