Social Media Specialist

Where: US-based Remote (only to be carried out within US locations)

Type: Full time salaried role

Join Us at The Social Element!

Founded 21 years ago, we're a leading, global and independent full-service Social Media agency with a team of over 260 members. From Diageo to Mondelez to Dr Pepper, we are trusted partners to some of the world's largest brands.

Our winning formula? Building strong client relationships to become the voice of their brand on Social Media.

Why us? We believe in the power of Genuine Human Connection to drive brand growth, trust, and loyalty. Social media is our foundation, where we give brands the tools to emotionally engage with their audience like never before.

The Opportunity

Are you a Social Media savant with a finger on the pulse of internet culture?

Do you have the creativity and communication skills to switch up your voice to match any client's personality?

If you're a detail-oriented, organized, and timely communicator with a love for collaboration and problem-solving, we want you on our team!

In this role, you'll have the opportunity to flex your extensive knowledge of platforms like Facebook, Twitter, Instagram, and TikTok to create community engagements that truly resonate with a brand's community. You'll take pride in your work, and have a passion for showing love to the brands you represent.

What You’ll Do

As a Social Media Specialist you will become the voice that resonates with our client's brands! Dive into the world of community management and play a pivotal role in fostering and expanding online communities. Engage directly with our clients' consumers, managing a steady flow of interactions, from addressing concerns to celebrating brand love.

But that's just the start - you'll proactively seek out opportunities to boost the brand's presence, engaging with trend-relevant content to amplify their reputation. You'll also delve into the analytics, crafting insightful Social Media reports to drive success.

Here's a taste of your day-to-day:

• Manage the Social Media presence of multiple brands, creating meaningful engagements with their audience.
• Seamlessly switch gears between various brand voices, capturing their unique essence.
• Stay ahead of the curve with the latest Social Media developments and trends.
• Refine engagement tactics based on platform changes and client feedback.
• Deliver timely and insightful Social Media performance reports, driving future strategies with solid KPIs.
• Share valuable insights and cultural trends from the digital realm with clients and strategists.
• Carry out both proactive and reactive engagement strategies, always aligned with each brand's tone and guidelines.
• Recognize opportunities for brands to connect with the community.

Requirements

• Strong experience in community management on behalf of a brand, ideally on behalf of numerous brands
• Experience using social platforms including Facebook, Twitter, Instagram, YouTube, and TikTok.
• Working knowledge of Social Media platforms and their audiences and staying on top of the latest trends and changes..
• Experience publishing social content, contributing to reports, and executing a brand’s Social Media strategy.
• Previous agency or big brand experience is desirable

If you're ready to join a dynamic team and make your mark on the Social Media landscape, apply now!

IT Policy

We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:

• Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
  i5 8th generation or faster 64-bit (x64) processor
• At least 8GB RAM (16GB recommended)
• Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
  40 GB available HDD (SSD recommended)
• A Webcam and headset
• Android or iOS device for 2FA
• Chromebook, Linux and Cloud VMs are not supported. If you wanna run a local VM (virtual machine), you need to send us your computer specs and explain how you intend to do this.

Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.

Benefits

Please note these benefits are for US based employees only

Remote/Flexible working (occasional travel)

️ 33 days of holiday (including the bank holidays)

Birthday off

✨ Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

Flexible Fridays (Working half day)

Paid Sick time off

• ️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered

Dental and Vision plans

FSA & HSA Options, with employer contribution to HSA on select plans

401k with employer matching

️ Employer Paid Long-Term/Short-Term Disability

‍‍ Enhanced family friendly policies

Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.

• ️ Wellbeing Support

The Hiring Process

The hiring process for this position will be made up of the following stages:

Assessment

First Interview with one of Talent Team

✨ Second Interview with two Social Media Managers from the Social Innovation team

‍‍ Chemistry Meet with VP, Social & Influencer, North America

The Social Element Behaviours For Success

Be focused and decisive

Be brave and inspirational

Be rigorous in our approach ️

Be considered and inclusive

Be loud and proud

Our Diversity, Equality & Inclusion Commitment

We aim for our hiring process to be fair, transparent and based on merit, skill and experience related to the role. We are eager to receive applications from people of all backgrounds, especially those who may have been under-represented in the workforce. We understand that many times the hiring process can be challenging, and we want to ensure that all candidates feel supported and that they can perform at their best. So if you require any additional support or accommodation, please don’t hesitate to let us know in your application.

We truly value having divergent thinkers who bring various experiences and perspectives to our team. We strongly encourage members of underrepresented groups to apply.

We also recognise that the confidence gap and imposter syndrome can hold candidates back from applying and this gets in the way of meeting spectacular talented people, so even if you feel you don’t fulfil all the job criteria, we still encourage you to apply. Who knows, you could be exactly who we’re looking for

How To Apply ️

Are you ready to bring your Social Media expertise to a team that values creativity and community? If you're nodding yes, then it's time to make your move! Send us your CV/resume, along with a cover letter that shows us who you are. If you're feeling extra creative, ditch the traditional letter and send us a video link - we'd love to see your passion in action!

Just be sure to cover the essentials in your letter or video:

• Your personal and professional journey with Social Media
• What draws you to join the family at The Social Element

And if you're thinking outside the box and want to present your application differently, we're all for it! Drop us a line at talent_tse@thesocialelement.agency, and we'll support you in showcasing your talent in the best way possible.

We can't wait to see what you bring to the table. Send us your application and let's create something amazing together! ❤️