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SalaryOverview:
You’ll be the first point of contact for our patients and deliver a professional and high-quality patient experience. Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.
Entrepreneurial spirit
Learning & Development
Growth opportunities for all
Virtual Patient Experience Team Leader (EST)
Team Lead will provide oversight, development, and management to clinic/clinicians and front line staff which deliver high quality patient care through innovative communication systems and scheduling practices. The Team Lead is responsible for implementing department initiatives and overseeing day-to-day activities within the Patient Access Department to meet daily quality and service experience to our patients and clinicians.
A Fantastic Opportunity!
Lead, inspire and develop a team of Patient Experience Representatives to provide world-class customer service to patients and clinics alike.
MUST take assessment test to be considered for position
Total Compensation and Rewards:
Qualifications:
About Forefront
When we say our mission is to be the dermatology practice of choice, treating all skin conditions, in every community we serve, we mean everyone at Forefront works to bring care to those who need it. Because dermatology, we now know, has a dramatic impact on the quality and longevity of human life.
You’ll Enjoy
You’ll Enjoy
You’ll be the first point of contact for our patients and deliver a professional and high-quality patient experience. Empowered to take initiative, you will follow established procedures, processes and systems to provide a resolution for our patients.
Entrepreneurial spirit
Growing from a single practice to a nationwide group, Forefront Dermatology is expanding quickly, tackling new challenges and opening new doors for its employees every day.
Learning & Development
We provide training and development programs for all types of roles.
Growth opportunities for all
No matter your role, you are critical to the success of our mission. Supporting your goals means supporting our goals.
Virtual Patient Experience Team Leader (EST)
Team Lead will provide oversight, development, and management to clinic/clinicians and front line staff which deliver high quality patient care through innovative communication systems and scheduling practices. The Team Lead is responsible for implementing department initiatives and overseeing day-to-day activities within the Patient Access Department to meet daily quality and service experience to our patients and clinicians.
Forefront Dermatology sets a high standard of patient care, and the Patient Access Team Lead will ensure all team members are providing outstanding customer service to all customers including patients, visitors, and staff.
A Fantastic Opportunity!
Lead, inspire and develop a team of Patient Experience Representatives to provide world-class customer service to patients and clinics alike.
MUST take assessment test to be considered for position
Total Compensation and Rewards:
- Pay is $37,440 yr.
- Employee benefits- Medical, Dental, Vision
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- PTO/ Holiday pay
- Milestone bonuses
- Internal mobility
- Employee discounts
- Referral bonuses
- Operations
- Oversee clinic/clinicians operations from Patient Access perspective; provide leadership and support to Clinic Team Leads, Regional Clinic Manager and Clinicians as appropriate.
- Ensures effective integration and onboarding of new clinics and clinicians and works with existing clinics/clinicians to provide high-quality patient care.
- Apply strong experience in project management.
- Exhibit the highest ethical standards, and treat others with dignity and respect.
- Key role in development and maintence of clinic and clinician relationships
- Responsible for the Professional Preferences portal and ensures it is accurately reflects clinicians protocols and up-to-date.
- Effectively utilize data and reporting to manage and optimize employee and patient experience
- Oversee staff day-to-day performance and productivity
- Training and Development
- Maximize and enhance the patient and clinician experience, setting high standards for accuracy in collecting and entering patient data.
- Establish standards of performance to align with clinic/clinician preferences handling workflows.
- Implement audit programs which align with Patient Access performance standards.
- Develop and coordinate training programs with training manager that represent the company’s ideals, standards, culture and Patient Access processes.
- Understand, apply, and ensure HIPAA compliance.
- Coaches staff to meet department standards to meet and exceed department quality and service levels; utilize data to monitor performance and success.
- Perform annual performance reviews and develop annual growth plans as needed.
- Staffing
- Plays a role in the interviewing and hiring of qualified staff to meet the strategic department staffing plan
- Utlizes data to meet department standards to meet and exceed quality and service levels; utilizes data to monitor performance and success.
- Apply Human Resource standards related staff behavior, performance and attendance
- Perform other related duties as assigned.
- High School diploma or GED/HSED equivilant is required
- Bachelor's degree in Business Administration, Healthcare Administration or related field preferred.
- Graduate or clinically trained in nursing or as a medical assistant is required for Surgical Scheduling Team.
- Successful completion and ongoing professional development annually per direction of Management
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