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SalaryOverview:
We are seeking a Customer Service Representative to join our team. This a very relaxed office environment which is big on helping each other from day to day with kitchen designs and orders. KITCHENCREST CABINETS, We are a B2B kitchen cabinets wholesaler, we offer in stock, ready to assemble, shaker style cabinets to contractors, retailers and builders, we provide value added services such as design, assembly and delivery. We currently operate in IL, TX and FL.
Responsibilities:
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate information to customers regarding customer cabinet orders.
- Assist customers with order placement, returns, and exchanges
- Resolve customer complaints or issues in a professional and efficient manner
- Maintain customer records and update account information as needed
- Collaborate with other departments to ensure customer satisfaction
- EXPERIENCE with Kitchen layouts and interior design is a plus but not needed.
Requirements:
- Excellent phone etiquette and strong communication skills
- Fluent in English: bilingual is a plus (especially Spanish) but not required.
- Previous customer service experience preferred
- Previous experience in sales, customer service, or other related fields
- Familiarity with the NetSuite CRM platform, or other similar CRM platforms
If you are a motivated individual who enjoys helping others and providing top-notch customer service, we encourage you to apply. If you want to be considered immediately and want the top pay range email over your resume or linked in to rmccann@mykitchencrest.com
Job Type: Full-time
Pay: $18.49 - $22.27 per hour
Expected hours: No more than 40 per week
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Ability to Relocate:
- Orlando, FL: Relocate before starting work (Required)
Work Location: In person
