Social Community Manager

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

As a Community Manager at Razorfish, you will be joining our 80+ person social practice within our fast-growing Consumer & Content Experience discipline.

In this role, you will be embedded on-site with our client, a large entertainment brand - working alongside a team of over 22 people who manage organic social marketing for the brand and all of its shows. As a Community Manager on the team, you will be fostering and growing a vibrant online community of over 51M deeply engaged fans for all of the client’s 9+ social channels across Instagram, TikTok, YouTube and X.

Leveraging your proven expertise in social marketing and community building, you will be responsible for cultivating positive relationships with our audience. Your day-to-day tasks will include monitoring all conversations on each channel, reacting to conversations and directly engaging with fans, proactively trend mining and looking for opportunistic ways to engage, and responding to inquiries.

Additionally, you'll partner with the broader team to feed insights about the community (what they love, hate, think and feel) to inform creative content and other marketing initiatives - ensuring everything we are creating and publishing is resonating with the brand’s fans.

The perfect person for this role is someone who has a passion for creating meaningful connections, excellent communication skills, and a proactive approach to community management. If you thrive in a dynamic environment and are eager to contribute to the growth of an exciting community, we invite you to join our team!

Key Responsibilities:

• Foster and grow a vibrant Social Community of fans across various social channels
• Use keywords to monitor and listen to relevant mentions
• Respond promptly to community queries, comments and concerns - demonstrating a strong customer-first approach
• Cultivate and maintain positive relationships with community members, influencers and brand advocates - using knowledge from shows to spark lively on-brand dialogues
• Follow and implement an already-established crisis escalation plan - navigating and addressing challenging situations with a strategic and measured approach to maintain a positive online community environment
• Implement community guidelines and enforce content policies to ensure a positive and inclusive fan experience
• Be on the forefront of real-time trends and culturally relevant moments - doing “trend-mining” to find relevant ways to proactively insert the brand/shows into the conversation in a way that will spark conversation
• Stay up to date on current events, providing the client with recommendations as it relates to brand safety and social engagement

• 1-3 years of professional work experience (Community Manager at an agency or at a large brand strongly preferred)
• Direct experience in community management with the ability to showcase samples of previous work
• Must be able to work on site with client 3X a week in LA or NYC, and come to the Razorfish office as needed
• Weekend/evening availability to cover major events/premieres and the ability to respond after-hours for important, timely or urgent matters
• Strong understanding of social channels, trends and best practices

Requirements:

• Previous experience in the entertainment or sports industry is highly desirable
• Experience using social marketing tools such as Monday and Netbase/Quid, as well as tools like Sprinklr, Sprout, Affinio.
• Experience understanding and using data to inform community-based decisions, including audience insights, cultural trends and analytics
• Excellent written and verbal communication skills with ability to present ideas and information clearly
• Keen eye for detail is a must

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• ‘Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact hrcompliance_usms@publicis.com.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $51,000 - $75,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 03/04/2024.