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Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.* Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools.
* Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
* Implements workforce development measures.
* Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders.
* Supervises/conducts the negotiation of and adherence to Service Level Agreements.
* Supports in developing service leads.
* Ensures obeying regional laws and regulations.
* Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff.
Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.
We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.
Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.* Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools.
* Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
* Implements workforce development measures.
* Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders.
* Supervises/conducts the negotiation of and adherence to Service Level Agreements.
* Supports in developing service leads.
* Ensures obeying regional laws and regulations.
* Manages organization unit(s) assigned, and leads and/or coordinates dedicated management and staff.
Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.
We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.
