Senior Manager, Support Sites & Tools Readiness

As Manager of Support Sites & Tools Readiness, you will oversee and optimize the execution and strategy for teams whose scope revolves around the following functions: Tools Configuration Management, AppleCare Supplier Network Infrastructure projects and AppleCare Support Tools Readiness programs. This position requires a strategic thinker with exceptional leadership skills and a proven track record driving the design, development, and operations of high quality business solutions. You should possess strong analytical, communication, and problem solving skills, coupled with a passion for influencing within an ever evolving Apple. Responsible/accountable for delivering internal software products from implementation to decommissioning. Major contributions at the architecture level, design, test, release, and sustaining are expected See opportunities and recommend improvements related to new and/or existing programs and workflows Act independently and as a top-level contributor in determining program direction Understand the needs of the business and push back on requests that could hinder the Advisor or end-user experience Monitor programs/systems and communicate overall status to leadership Prioritize the quality and stability of production environments in conjunction with feature improvements. Accountable for developing comprehensive plans that lead to achieving deadlines and meeting release quality objectives.