Shift Supervisor

Position:

The Shift Supervisor is responsible for the supervision of employees and for maintaining the quality of service and product. This position enforces all procedures in the absence of the Store Manager and Assistant Manager. The Shift Supervisor will fulfill any other duties the Store Manager or Assistant Manager assigns and will represent the company in a professional manner.

The Shift Supervisor is responsible for maintaining the key business areas listed below:

Sales/Customer Service

• Assists in creating sales volume growth.
• Assists in supervising a profitable store.
• Assists Store Manager and Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Responds pro-actively to prevent and resolve customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including but not limited to giving store greeting, directions to store location, receiving and filling customer orders.
• Answers customer questions in a courteous and friendly manner.
• Maintains efficient, friendly service standards.

SHIFT SUPERVISOR POSITION DESCRIPTION

Store Operations

• Maintains acceptable of product on shift.
• Restocks shelves when necessary.
• Routinely cleans the bar area, floor, windows and grinders, take out trash, etc.
• Distributes weekly shipments appropriately.
• Completes Daily Reports as assigned.
• Performs opening and closing duties.
• Reports potential safety hazards to Store Manager / Assistant Manager.
• Reports all employee accidents to the Store Manager / Assistant Manager and completes personnel forms when necessary.
• Informs the Store Manager / Assistant Manager of any operational inconsistencies.

Employee Development

• Perpetuates company philosophy and culture.
• Delegates duties to as necessary.
• Schedules breaks as necessary.
• Assists in the training of new employees.
• Motivates staff to maintain quality and consistent product.

Product Knowledge

• Assists Store Manager and Assistant Manager in educating staff members on all products and services.
• Ensures that all customers are educated on our products and services.
• Consistently maintains the highest quality product standards.
• Follows all company policies and procedures.

Visual Presentation

• Assists in maintaining a clean, well-merchandised store.
• Assists in following visual presentation plans and standards.

Qualifications

• Minimum one year retail experience.
• Supervisory position in a specialty store or food establishment preferred.
• Excellent Verbal and written skills.
• Well organized and detail oriented.
• Register and cash handling experience.
• Ability to work nights, weekends and holidays.
• Ability to learn and fulfill the above requirements of job description.
• Minimum high school diploma or equivalent.

Physical Demands

• Regularly required to stand, walk, talk and hear.
• Frequently required to use hand to finger motion, handle or feel objects, reach with hands and arms.
• Regularly required to lift, pull or move items up to 50 pounds.
• Vision requirements: close vision, distance vision and ability to adjust and focus.
• Regularly required to handle food and hot beverages.